
PRESENTING: Strategy Lab’s How To Be Awesome Online Workshop
The date has been set! Some amazing marketing influencers…
Networking? Get Outta Here
Almost exactly five years ago, I was playing cards with some…

Five Steps In The Ultimate Customer Service Strategy
1. A clear vision of who you are and where you’re going (Westjet)
I…

If It’s Your Customers You Wish To Delight…
...strive to do the little things right.
I went to a Seven…

Nobody Likes a Know-It-All
Nobody likes a know-it-all. -Julien Smith
1. Stop trying…

What You Need To Know About Branding
I just finished what I think is one of the best books written…

If I Were a Contractor, Homebuilder or Tradesworker
If I was someone working in the construction industry, this is…

Is a Bank With Amazing Customer Service an Oxymoron?
It's a true story alright.
Last weekend I lost my access…

Why A Retroactive Customer Service Strategy is Silly
The vast majority of organizations don't do customer service…

