Passion > Professional | episode 16 of #InTheLab

You know what really grinds my gears

The Condescending Customer Service Representative – Episode 14 #InTheLab


Caring as a Business Strategy – #InTheLab Episode #4


Why Your Business Needs To Be More Like A Mexican Restaurant – Episode #2 of #InTheLab

Steam Whistle Beer box

Be Kind To Others (Especially When It’s Not Expected)

Can I give you some feedback?

The Phrase You Hate To Hear But Have to Say Yes To

Gas station attendant vs fast food restaurant worker

Why McDonald’s is a better first job than working at a gas station

Simon Sinek Managed out of a crisis

The Next Book on Leadership You Have to Read is…

How Do You Scale Customer Service?

“The Performance Begins Long Before The Curtains Open”