
The Condescending Customer Service Representative – Episode 14 #InTheLab
You Know What Really Grinds My Gears? The condescending customer…

Caring as a Business Strategy – #InTheLab Episode #4
As I step up onto my soap box, disgusted with the way some…

Why Your Business Needs To Be More Like A Mexican Restaurant – Episode #2 of #InTheLab
I've never been to Mexico until two weeks ago. I noticed something…

Be Kind To Others (Especially When It’s Not Expected)
Character is doing the right thing when nobody is looking.…

The Phrase You Hate To Hear But Have to Say Yes To
Can I give you some feedback?
If you're like me this is one…

Why McDonald’s is a better first job than working at a gas station
We had this argument the other night.
Which is better at a young…

The Next Book on Leadership You Have to Read is…
Simon Sinek: Why Leaders Eat Last from 99U on Vimeo.
I…

How Do You Scale Customer Service?
Three not so simple steps to scale your customer service strategy.
1.…

“The Performance Begins Long Before The Curtains Open”
On September 16, 2013 the wonderful staff at the Globe Theatre…

Extreme Trust: Honesty As A Competitive Advantage [11 Quotes]
Don Peppers and Martha Rogers get it. They've been around…

TCBY – The Country’s Bygone Yogurt
The scene was a sultry June evening in Regina's third favourite…

5 Ways To Be Awesome Online
1. Be Remarkable
These days, everyone and their dog has…

