I had the pleasure of judging the last Queen City Hack hosted by Gas Buddy. I was BLOWN AWAY! These teams created some amazing applications, working applications, applications designed beautifully, ALL IN 24 HOURS!!! I couldn’t believe what these teams created and was incredibly surprised! I left inspired, the future is looking very bright. Here are 5 reasons you should get involved with the next Hack-a-Thon:
“Be weird. Be awesome. Be loved!”
This was the latest sticker COR had printed and left out in a container on a table just inside their office. A circular container that has the likes of stickers, postcards, magnets, stress balls, pens, you name it. All with similar bright colours and uplifting messages. The table they are on is located by the pinball machine, just down the hall from the coffee bar and to the right of the foosball table, and PS4 complete with beanbag chairs for optimum gaming comfort.
This isn’t your regular not-for-profit organization
I’ve never met anyone with the same consistent energy. COR has its own unique culture and brand. Talk to their
employees family members, even people who don’t work there any more, you’ll hear nothing but amazing stories about how gentle teaching has changed their life. They don’t run the organization like a regular non-profit, they do things different and they don’t apologize for it. COR is a breathe of fresh air in an industry that was getting stuffy.
COR is an inspiring organization. You don’t have to go far to hear some of these stories:
Or check out one of their “COR Cribs Episodes”
If you want me to buy something the last way to do that is by trying to sell it to me. What you need to do is pitch me your why.
I still remember the Tweet. It was from Kayla Kozan, she said “Someone trying to sell you a watch is probably a watch sales-person.” Meaning, if someone is trying to get you to buy something you should simply say no because they obviously have an interest in you buying it from them.
A couple weeks back I got to interview Greg Moore from Look Agency here in Regina.
I love Greg’s opinion on marketing, he’s a genuine nice guy and tends to disagree with me a lot (that’s why get along so well).
Today’s topic: is Pokémon really a thing? Greg’s here to tell us why.
I love what he says about some things don’t need a goal, a monetary outcome or a defined purpose, Pokémon is such a popular thing to a wide variety of people. Sometimes it’s okay not to know why. Sometimes these fads come for a reason, we need to learn that reason and make the proper adjustments to our own organizations.
Here’s what Greg taught me: everything doesn’t have to have a defined “why”. Just because you don’t Ike something doesn’t mean others will follow. No matter how you feel about things, the crowd will always show you some truth to your idea.
As always, thanks Greg!
We had a really intense discussion in our office the other day and the question was asked, what do you do when you have a bad day?
(Other than play that catchy Daniel Powter song by the same name)
We had varied answers but what was interesting was that everyone could relate, everyone has bad days. No one is immune from bad days, EVERYONE has them. Everybody. So to figure out what to do about a bad day seems like something we all should talk about.
They just don’t get it yet.
John Cleese’s advice is so perfect for creatives, “if you do something a bit original nobody gets it at the start”. You can’t be discouraged when someone doesn’t like your new idea. They just don’t get it yet.
I used to have the wallpaper on my computer of a Seth Godin quote: “All the creativity books in the world aren’t going to help you if you’re unwilling to have lousy, lame and even dangerously bad ideas.”.
No one understands an original idea in it’s first form, that’s why you shouldn’t get discouraged when people don’t like your ideas. The trick is to keep coming up with ideas, that way, when someone doesn’t like one of your ideas that’s just fine, tomorrow you’ll come up with another and the day after that another. As long as you keep creating, keep trying, and keep pushing yourself to get to that “one” person to say, “I get it”, you’ll be just fine. It’s that endless pursuit that makes it fun isn’t it?
The first thing I tell my class when teaching is that I’m only good at two things, baking chocolate chip cookies (I’m really good at it) and getting excited about Volleyball, as in coaching or helping a team. Everything else I’m not that good at. When you really think about it, no one is amazing at a lot of things. I mean some people just seem to be really good in several areas of their life. But when you find someone who’s amazing at something, usually they lack in many other areas of their life. And when I say “lack” I don’t mean we’re bad at those things, we just haven’t had the practice we need. I feel a lot of people need to have the power of being “smarter” than others, be it ego, self esteem or lack there of. Anyone in a leadership role (coach, teacher, professor, manager, boss) should never deliberately act smarter than anyone else. This comes out in correcting others, arguing, overtly disagreeing, putting others down, and generally being a know it all. Don’t be that person in life. No one likes a know it all.
The Oxford Philosopher Isaiah Berlin wrote the now famous essay, The Fox and the Hedgehog. The Fox knows many things but the Hedgehog only knows one important thing. It’s an analogy that works for many different life situations. Psychologist Phillip Tetlock studied the political predictions of two different types of expert speculators, foxes and hedgehogs. Throughout the 20th century Hedgehogs were more likely to get prime time television slots on Fox political hour(they made the big bold predictions) but Foxes seems to be right far more often in their predictions. An anomaly in political predictions, the more press you get, the more you think you’re right.
“I am not very good at a lot of things.” -Jeph Maystruck
I like to look at the Fox and the Hedgehog in regards to my life. I was never the Jack of all trades growing up. I didn’t fix things around the house, I wasn’t overly helpful when things broke. I still don’t fix things around the house, I just not a fox. This amuses my family. I don’t change my own oil or winter tires. They usually bug me about it. Not any more!!
I say not any more because of what happened the other weekend. I bring my car over to my parents place and my family is going to help put on my winter tires. We get half way done when two tires won’t come off the vehicle. We literally tried and tried to no avail. I went home with two winter tires on and two summer tires. The next day I had to explain to the folks at Quicklane why I had two tires changed out already! ha! I told my family they can’t make fun of me for not wanting to be “handy”. I trust experts to do what they do best. Long live the hedgehogs.
You can get great at many things but you’re much better off to focus your attention on one thing and try to be the best in the world at it.
There is always a smarter way.
You just have to come to grips that it’s not going to be your idea at the centre of it. The number one thing that holds most organizations back is ego, the attitude at the top, leadership believing they are the smartest in the room. When you finally realize that the people connected around you are much, MUCH smarter at solving problems, finishing projects, and finding new solutions, that’s when you can start actually running your business. The trick is to assume your connected team is smarter than any individual on the team, then start getting ideas from everyone.
Yes I mean everyone.
We communicate to quickly for mob rule not to work. You can’t tell people how to feel, just like you can’t tell them to work. You can only inspire them with a challenge and put the best people you can find around them. If your employees don’t like you, all the policy in the world isn’t going to help, you can’t force people to feel different, you can only treat them different.
Even when you have the best plan in mind, after you’ve tested it in your head a hundred times, you know the weak points and you’ve mitigated them perfectly. It’ll still fail. The greatest plans in the world are always foiled by chance and rare occurrences.
From the book The Improbability Principle, incredibly rare impossible situations occur all the time. It’s your job to plan for them.
So how do you prepare for the unexpected? How do you make sure all your bases are covered?
Counterintuitively it’s not the man with the best plan that will come out on top, it’s the women with the most flexible plan that will come out the victor.
1. Learn to be a better listener.
We all must learn to be a better listener, no one is born a great listener, people learn how to just like we learn how to play sports, with practice.
So how can you actively practice listening? Ask for feedback. Even if you completely disagree with the feedback you don’t have to let the other person know. Bite your tounge and listen.
2. Put yourself in situations that will force you to be a better team player.
Join a team, a board, a group, a cult (ok probably not a cult), an organization, join something that will force you to work as a team. As we get older our vision gets very tainted with experience. Just because you think you’re a great team player doesn’t make it so. Every day you can be a better team mate, you just need to make it a priority.
3. Try to understand kids better.
Kids see the world through a different lens. They enjoy life more, are more judgemental, but forgive much easier than most adults. When a kid approaches a problem, they do whatever it takes to overcome it. The try and try and try. Like a baby learning to crawl, failure is not an option.
We learn what failure is later on in life. We find out we can make excuses for not continuing with the learning process. Could you image if a child learning to walk gave up one day and said, “you know, I just don’t have time for this” like many of us do on the road to learning something new. We’re great at making excuses
From 8 of my favourite books comes these inspirational quotes. From shipbuilding to eating order, you’ll find a beautifully selected cross section of smart, inspiring and quotes that simply make you smile. Enjoy.
I love this quote because I think most people are driven to shoot for the moon. They’re told to have a modest life, sit in a row, do what your told, don’t talk out of line, and hopefully after 13 years of this they’ll want to work in a factory taking orders from people in big offices. Well it turns out that’s no fun, especially for those just starting at the bottom of the totem pole.
Have a vision, have a big hairy audacious goal, have something! Go on now, create your wild and crazy expectation.
Three not so simple steps to scale your customer service strategy.
1. A core attitude change
You need a set of core values. A set of guiding principles you can fall back on when times get tough. Sometimes it’s just a phrase, usually the simpler the better. The more simple the new attitude is to take on, the better chance of by-in.
Without a new attitude (which starts at your core) you’ll never create the change you need to, to be a proactive leader in customer service. Austin Texas has one of the most vibrant business communities in the United States and some of the coolest nightlife I’ve ever experienced. When you talk to locals they always mention how Austin is much different than most of Texas cities. They have a different attitude. I’m not sure what they had first, the coolest marketing slogan for a city or the coolest city to create a marketing slogan for. Either way, they get it, and the entire city rally’s around keeping Austin weird.
- 33 Lessons in Neuromarketing
- 23 Questions On How To Break Your Customers Expectations
- 21 Questions About Your Change Management Strategy
- Content Creation Strategy
- 27 Questions About Your Customer Service Strategy
- What’s Your Why? Strategic Planning in 2017
- 32 Questions About Your Research Strategy
- 24 Questions About Your Measurement Strategy
- 21 Questions About Your Search Engine Strategy?
- 14 Questions About What Type of Company You Want To Be
- How Do We Do Search Engine Optimization (SEO)?
- How Do We Measure Your Website Strategy?
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