We’re in Fort McMurray visiting one of our favourite places, Layers Wellness. We’re sitting in the front room and the phone rings. All we hear is a cheery voice that bursts out:

“Layers Wellness, how can we make your day better?” 

I instantly started laughing. How amazing is that phone greeting?

We’ve been to Layers Five times in the last two years and that’s the first time I heard such a unique greeting on the phone. I think they’re getting better and better at being more, well…”Layers-y” (caring, fun, thoughtful, warm, engaging, friendly, happy).

Too many organizations worry about their “brand” or their “marketing strategy” and they forget what really matters, all the little things. Instead of developing your next ad campaign, why not try to get your employees to come up with a way to build customer loyalty?

Stop blaming marketing for your customer service problems

Want more business? Start treating customers like friends instead of customers. If you want to be different than others, if you want to standout amongst your competition, if you want repeat business, care about your customers in a completely differently way. Layers Wellness does this regularly.

Focus on providing a unique style of customers service and you won’t need marketing