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Tag Archive for: customer service strategy
Customer Service Explained By The Friendliest Person In The World || Eps 33 of #InTheLab
I’ve only known Maple for a few years, but in that time she’s taught me a life time of lessons on how to treat people. We used to work up above Coda Clothing and shoes. Maple would be working on the floor of Coda when we’d come into work. We’d have to walk past her as we shared an entrance. She was always excited to see us no matter what. She genuinely wanted to get to know you better, it wasn’t fake or contrived, Maple is actually one of the happiest people I’ve ever met. She could keep a conversation going with a mute person! Read more
The Condescending Customer Service Representative – Episode 14 #InTheLab
You Know What Really Grinds My Gears? The condescending customer service rep.
You know who I’m talking about. That person at a place you frequent that just doesn’t understand customer service. They need to be right, they seem to dislike human interactions, they make you feel bad for simple things. Usually a customer representative at a front desk or a place that interacts with people a lot. It’s sad really. Read more
Five Steps In The Ultimate Customer Service Strategy
1. A clear vision of who you are and where you’re going (Westjet)
I don’t care if you’re Bruce Willis in Die Hard 2, if you don’t have a clear vision of who you are and where you are going, you have have no hope in hell of getting anywhere. If you are successful it’s purely out of luck. I love the quote from Alice in Wonderland:
If It’s Your Customers You Wish To Delight…
…strive to do the little things right.
I went to a Seven Eleven the other night to grab a drink. When I walked in there was a line up three people deep. I grabbed my drink and stood at the end of the lineup. Then something amazing happened.