“Touchy Feely” Class at the Stanford Graduate School of Business has been the number one class for 45 years!
“Touchy Feely class” or interpersonal dynamics class at the Stanford Graduate School of Business was the number one class based on student voting for the past 45 years! Makes you wonder about what is taught in class, what students learn, and why students like it the most.
Could it be the real world impact a class like that has on these students? Or the complete avoidance of anything to do with emotions, love, and relationships in traditional business classes? The fact remains that understanding interpersonal relationships is one of the most valuable skills in 2017 and beyond. Ori and Rom Brafman believe is has to do with the most underrated characteristic in business, vulnerability.
Click: the magic of instant connections
I first read about Touchy Feely class in Ori Braffman’s book Click. The book is about the five principles that make people click. The first and most counterintuitive principle is vulnerability, the most underrate characteristic in business. You may have heard of Brené Brown’s The Power of Vulnerability, an amazing Ted talk on how opening up and leading with the heart is the most effective leadership tool. (PS: I like this talk of hers even better: Listening to Shame.
“Vulnerability is our most accurate measure of courage.” -Brené Brown
Maybe Stanford is on to something…
From Stanford’s website:
The ability to forge strong relationships with others is crucial to becoming a more effective manager in today’s complex, global, and highly interdependent organizations.
Technology can never replace authentic relationship building
It’ll enhance it, make it easier in come respects and more difficult in others. Technology has already changed the way we build, maintain and adapt to relationships but some things will never change. Trust, authenticity, humility, all matter No matter what changes about technology, the people behind the technology, developing it and using it still reply on human beings.
In business we rarely talk about how we’re building relationships, how we’re becoming a better team, how we’re becoming better people. But why the hell not? It’s the most important part of business. If you can’t figure out how to get along with other people it’s going to a long lonely life. People are number one, they always will be number one, no matter what technology comes along we will always have to know how to build relationships with other human beings.
How are you building your interpersonal relationship skills daily?
Stop telling people you believe in “relationship building” and “networking”, show people how are you practicing that regularly. Meeting new people, connecting with old friends, volunteering to make new friends, whatever your thing is, keep doing it! If you don’t have “a way” to grow your network, ask someone for advice, you need to start making it a priority. Start reaching out to people and connecting on whatever they want to talk about, be a good listener first. We are all learning how to communicate better, take as many opportunities as you can to be around, communicate with, and help people.
You cannot discover new oceans unless you have the courage to lose site of the shore.
I met her a couple years ago, she was an outgoing student with a smile you could pick out a mile away. Kelsey Stewart is an inspiration to me, here’s why.
Kelsey works at Hope’s Home in Regina. She came to us a few (just 4) months before the big event saying, “I got this idea…”. We instantly loved it. Though a bit courageous trying to pull it all off in such a short time frame. Why not wait till next year and plan out a “proper” event? Kelsey proved you DON’T need years to plan one of these events, you just need, well, Kelsey.
We had worked on Swinging With The Stars in Saskatoon. The firm we worked with spent two years planning their event, Kelsey had four months. FOUR MONTHS!!! The folks in Saskatoon had done it before, Kelsey and the Hope’s Home team have never tried it before. After our first meeting I still remember saying to Brandon that “she’s crazy and that’s definitely not enough time to pull it off!!”. That’s exactly why we wanted to help.
Parkinson’s Law Read more
1. The “It smells like success in here!” “Nah, it’s just COFFEE!” stock photo
People seem to like to look off into the distance in stock photos, why? See it looks so weird! Stop using photos like this on your website please. Read more
We had this argument the other night.
Which is better at a young age; working at a gas station or working at a fast food restaurant?
My theory goes, at a gas station your job is very transactional. You want to pump gas, pay, and get the hell out of there as fast as possible. Making the working life of a gas station attendant one very lonely job where no one really wants to talk to you (not that it’s your fault).
At a fast food restaurant, McDonald’s till worker for argument sake, you have to interact with customers all day long. You can make people smile, make people laugh and also piss people off. But that’s a great lesson to learn at a young age, how to read and react to people.
It’s not just reading people and reacting to what they say and do, it’s being self-aware in those situations to know when to step out of what’s expected and do the unexpected. To provide a higher level of customer service is an incredibly valuable skill to learn. A skill that is highly underrated in our world.
It’s hard to over deliver at a gas station, unless you can pump the gas like 8 times as fast, then, ummm yup! You’re on to something big! How else could you over deliver at a gas station though? This is my justification that working at a service based job at a young age teaches you so much more than simple mathematics, punching buttons on a till and saying thank you, come again (not that there’s anything wrong with a friendly salutation).
Every day someone provides unbelievable service to someone who wasn’t expecting it.
Everyday we all have the chance to over deliver on something, to make someone smile, to make someone’s day. The easier your job allows you to help other people, the happier you’re going to be working for that company.
What do you think? What is a better job, working at a gas station or working at McDonald’s?
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