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Tag Archive for: being nice
A Simple Demonstration of ‘Good’ Brand in Action Compared to a ‘Bad’ Brand
In the Edmonton airport trying to make a connection I ask an Air Canada desk, by accident, where my gate was. The response? “The Westjet counter is over there”, slightly annoyed pointing in a vague direction.
He could have helped me, I mean the question wasn’t difficult (unless it was that employees first day in the Airport which is highly unlikely) but Air Canada’s “brand” isn’t about helping or going to extra mile at all. I think their brand is more like “unless we know you have money, we don’t give a flying frog about you!”
I find my gate, as I’m going thru I over hear an Air Canada passenger ask the same question I did to a Westjet employee!(Oh the irony, I wonder if they’ll give the same response?) Not surprisingly the Westjeter just answered the question.
I waited and congratulated him on being “human”, you know just helping people? It’s kind of what makes us human. And its not hard.
Whatever you do in business you’re going to have an opportunity to say a version of “oh that’s not my job”. Make it your job, take the initiative, be a human.
I can’t imagine that Air Canada fellow has much fun only helping certain people, that’ll make you a grumpy Gus.
What’s The Best Part About The Canadian “Brand”?
Image used with permission from Jessica Borutski, Crestify Canada
We’re the stereotypically friendly and polite to the rest of the world.
How cool is that?!?
We were in Las Vegas, leaving to the airport to go home and my worst fear happened. I forgot to tip the bellhop who kept our bags all day long. And everyone knows you don’t mess with Karma before a flight!! What do you do, our cab was driving off!
Like any decent Canadian person would do, you stop the taxi. Run out to the bellhop counter and leave the tip you forgot to leave, no questions asked. I did just that. When I returned to the taxi, the following line out of the taxi drivers mouth was the best,
“Oh you folks must be from Canada!”.
He was right. I laughed and said, “how did you know?!? Is our accent THAT bad?!”. “No” he replied, “it was the good deed that tipped me off! No one is that nice, other than Canadians!”.
This is the second time in a foreign country people have told me Canadians are the nicest people. Personally I couldn’t be happier with that stereotype.
But remember, when you travel aboard, you HAVE to be nice to people. You have to be friendly, and you have to be polite. Lets keep this reputation going that Canadians are the nicest people in the world.
Happy Canada Day!
Canadian Gangsters…
