
Five Steps In The Ultimate Customer Service Strategy
1. A clear vision of who you are and where you’re going (Westjet)
I…

Nobody Likes a Know-It-All
Nobody likes a know-it-all. -Julien Smith
1. Stop trying…

The Paradox of Work
If you want something in life you have to work your ass off for…

Three Simple Ways to Listen Online
As I hope you've read in my recent post, An Urgent Message…

An Urgent Message For All Businesses on Twitter
Forget everything you've learned about having a presence on…

What You Need To Know About Branding
I just finished what I think is one of the best books written…

What’s better Website Traffic, Search Engine Traffic or Social Media Traffic?
Hands down I think Search Engine traffic is better, below…

3 Reason Why You Won’t Change And What To Do About It
The three reason why you won't change and inevitably never get…

Pavel Datsyuk’s “Thoughts” on Stealth-Mode Business Strategy
Clients often ask the question of whether or not certain…

Darwinism of Business Strategy
Your customers are changing. Your customers want more, they…

4 Ways to Get Facebook Shares (Part 2 of 2)
As an add-on to my last post entitled "Time to Reconsider What…

Time to Reconsider What You’re Sharing on Facebook (Part 1 of 2)
Sssshhhh! It's time to acknowledge that the days of simply…

