“No matter what business you’re in, to thrive you must fight the presumption that you know your customer.” As soon as you claim to “know your ideal customer” you’ve lost. You no longer try to impress, you develop a standard operating procedure, you try and stream line your operation at the detriment of your customer. […]
The three reason why you won’t change and inevitably never get out of the hole you’re in.
Usually not being able to change for the better comes down to one thing and one thing only, ego. Yup, you’re your own worst enemy when it comes to major business decisions. To change your organization into an innovative, growing, even thriving company you must take a long hard look at yourself and ask what’s holding you back.
When’s the last time you admitted to being wrong in front of your employees?
How well do you take feedback?
How well would your co-workers say you take feedback?
Are you usually right about everything around the office?
Are you too busy?(cliche answer) Is it you don’t want to let go of control? Read more
