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strong opinions held loosely

Strong Opinions Held Loosely 

Hold strong opinions but hold them loosely. Things change, your opinions should too. I remember when Al Gore Came to Regina, I was his disciple. Global Warming was happening and I was going to stop it!! Or so I thought. Then I read Superfreakonomics and the chapter about Global Warming and started to think there was more to this Global Warming fiasco! Finally, after published study after study, I’ve changed my mind back to thinking Global Warming is an issue.

Never be afraid to change your mind on a major topic because of new information. It’s when we rely on Dogma only we turn a blind eye to the facts blatantly in front of us.

On a Tim Ferriss podcast with Marc Andreessen there was this neat moment that Marc went off on opinions. He said he loves talking to investment bankers because when they get new information they’re very quick to change their minds. In the investment banking industry that can be worth millions of dollars. He said it’s wise to hold strong opinions as long as you can change them easily.

You know what’s really annoying your friends? That you don’t change your mind on anything! The world isn’t flat, lead gasoline is bad, global warming exists, and you’re not as smart as you think you are. In life there are no absolutes, just things that constantly change. It’s okay to change your mind, it’s a good thing.

a good brand vs a bad brand in action

A Simple Demonstration of ‘Good’ Brand in Action Compared to a ‘Bad’ Brand

In the Edmonton airport trying to make a connection I ask an Air Canada desk, by accident, where my gate was. The response? “The Westjet counter is over there”, slightly annoyed pointing in a vague direction.

He could have helped me, I mean the question wasn’t difficult (unless it was that employees first day in the Airport which is highly unlikely) but Air Canada’s “brand” isn’t about helping or going to extra mile at all. I think their brand is more like “unless we know you have money, we don’t give a flying frog about you!”

I find my gate, as I’m going thru I over hear an Air Canada passenger ask the same question I did to a Westjet employee!(Oh the irony, I wonder if they’ll give the same response?) Not surprisingly the Westjeter just answered the question.

I waited and congratulated him on being “human”, you know just helping people? It’s kind of what makes us human. And its not hard.

Whatever you do in business you’re going to have an opportunity to say a version of “oh that’s not my job”. Make it your job, take the initiative, be a human.

I can’t imagine that Air Canada fellow has much fun only helping certain people, that’ll make you a grumpy Gus.

human-first-everything else later

13 Grievances For The 2014 Social Media Season

How-many-twitter-followers-do-you-have-

1. Don’t ask me to like your page, Retweet you or buy something.

If it’s important I’ll find it on my own or a friend will tell me about it. I’ll buy it when I’m good and ready, stop asking me to do ‘something’ for you, and start doing things for others so that you may get something from them one day.

2. Your website sucks, so does mine.

I’m updating and improving my website today, what are you doing?

3. You can’t judge someone by their Twitter, Facebook or Instagram account.

You can only judge a person’s Twitter account, Facebook profile, Instagram account after meeting them in real life. Paradoxically you can lose all respect on social platforms by saying one thing wrong. And no, tweeting a couple things ‘right’ or automating your tweets gains you no respect whatsoever.

4. Giving people recommendations on LinkedIn for the sole purpose of increasing your own recommendation number is lazy and if you do that I hate you.

Just clicking a button to vote for a certain someone to be an “expert” in something is just lazy. Never talk about your recommendations on LinkedIn, it’s nothing to brag about. Now, instead why not write a couple of paragraphs about the person you work with that never gets credit but is one of the best coworkers you’ve ever had.

Bosses and manager, write nice thing about your people. If you can’t find nice things to say you’re not looking hard enough.

5. Nobody cares about the amount of Twitter followers you have or what your Klout score is. Stop bringing them up.

Didn’t think I had to mention this, but if you mention “Klout” or your “Klout Score” you are a huge nerd. Stop doing that.

6. It can be terrifying to face the metrics, but if Buckley’s taught us anything, things that are awful are good for us.

As Jim Collins says, you must face the brutal facts, what’s the most important thing to measure that determines success?! The ironic part of measurement is once you start measuring yoy really don’t need to do much further. Just the fact that you’re measuring results, humans tend to perform much much better when they can correlate what they’re doing with the results.

7. We get it, you have a Facebook page, now stop inviting us to your events.

Remember, there’s nothing easier than starting a Facebook page, creating an event, and inviting people to said event. If it’s “easy” EVERYONE IS GOING TO DO IT!!! Making your event no different than the other hundred events we get invited to on Facebook every day.

8. Nobody likes the “new” social network until everyone likes the “new” social network.

Be picky about where you spend your time but not too stubborn that you’ll end up still using a Blackberry in 2013.

9. Don’t ever use the phrase, “OH GOD YOU HAVE TO BE ON (insert any social platform)!”

To each their own. Stop thinking you’ll know exactly what someone else would prefer.

10. If you think being on Google plus is beneficial to your websites search engine optimization show me why, don’t just tell me to get on.

That goes for all social platforms by the way.

11. I get it, you like Vine.

But if you’re a person who’s in charge of your company do you think your best time is spent making and editing extremely short videos? (if you’re the exception to the rule please let me know in the comments below)

12. If you’re not on a social network or don’t know much about it don’t make fun of it or discount its legitimacy.

Few things make you look more unintelligent than poking fun at something you don’t understand.

13. If you still think Facebook and Twitter are good demand generation tools you’re way off your kilter.

They’re customer service and brand building tools. They are horrible at creating demand.

 

Why Instagram Will Crush Vine

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Everyone’s buzzing about Instagram video. Social mastermind and well-respected wine connoisseur Gary Vaynerchuk even released one of his short and sweet video blogs about it today.

Vaynerchuk also happens to be working on a brand new agency concerned with representing Vine celebrities and despite his excitement about Instagram video, is arguing that they can both exist and be successful.

Despite my utmost respect for Gary, I’m going to plant my flag firmly in the camp of disagreement.

Gary, I think you’re wrong and here’s why:

 

Current Users

Instagram is currently home to 130 million users. Vine had 13 million a month ago, just prior to its Android release. Perhaps if Vine had reached Instagram’s usership, I’d be open to considering Vine to be a long-term threat.  We saw what happened to Pheed last season. It didn’t have the usership to weather the Vine “storm”. Instagram has remained firmly anchored over the past, potentially tumultuous last few months and remains in a position to re-motivate their users with video.

 

User-friendly Experience

On top of Vine’s inferior usership, of those 13 million Vine users, how many had actually abandoned Instagram? I, for one, still wasn’t impressed with the slow load time and the finicky navigation of Vine. To me, Instagram was far and away the more sleek of the two and still continues to do pretty well with the addition of video.

 

Individual Features

Many Vine advocates are arguing that the 6 second time limit will work in its favour and people (with increasingly short attention spans) will be annoyed by a full 15 second video. Luckily, people get better at posting (perhaps shorter) videos as they learn what their friends like and don’t like by seeing a presence or absence of likes. If you’re annoyed with a 13 second video, you can always hit the unfollow button. The other feature that Vine enthusiasts advocate is the looping nature of Vine videos. If this, in fact, is enough of a reason to stick with Vine then I’m sure Instagram will be aware of this and adjust accordingly. Talk about a flimsy and easily duplicated competitive advantage.

 

Conclusion

This one comes down to Instagram’s far superior user base and user-friendly nature. Those professing loyalty to Vine and vocalizing a displeasure in Instagram’s copycat ways must realize that a large majority of “art” is stolen. And, as I mentioned in the post immediately preceding this one, harbouring your product’s strengths and relying on them for a competitive advantage won’t get you anywhere. The only way to win is to learn faster than everyone else.

My money’s on Instagram. But hey, let the games begin.

 

 

 

The stratlab office

My 2013 Goals

This will be the biggest year of my life and hopefully yours too.  As such I thought it would be helpful to set a couple goals.  Do you set goals?  You should.  I could help you.

1.  Win the last game of the season coaching volleyball.

My favorite pass time for the past few years has been coaching volleyball. It’s the best.

2.  Read 52 books this year.

Came up several short last year.

3.  To have a family dinner once a week.

I have a 15 month old nephew who thinks I’m just the funniest.

4.  To help the University of Regina Alumni create something to be proud of.

Already in progress. Will report back.

5.  To fall in love with the organizations that want my help. (Ehem, Capital Ford, Regina Police, Regina and District Association for Community Living).

6.  Have SIAST ask me to teach more. (I’m teaching a marketing class for the first time ever this semester).

7.  To speak in a province or state that I’ve never spoke in before.

Yes I’m still giving out lottery tickets during presentations if you were wondering.

8.  To grow Strategy Lab to five of us.

Yeah that’s right, tell yer kids, tell yer wife.

9.  Lose 20 pounds.

(I’ve been trying for 7 years but love cooking and wine far too much)

10.  To always give credit when do.

A teacher in grade 11 once told our class when ever you receive amazing service you should tell the person or company. They may never know the impact they’re making unless you tell them.

11.  To admit being wrong more often.

This is more so for Brandon and Linden. We argue a lot. Good arguing though. I think.