Five Steps In The Ultimate Customer Service Strategy
1. A clear vision of who you are and where you’re going (Westjet)
I don’t care if you’re Bruce Willis in Die Hard 2, if you don’t have a clear vision of who you are and where you are going, you have have no hope in hell of getting anywhere. If you are successful it’s purely out of luck. I love the quote from Alice in Wonderland:
…strive to do the little things right.