Tag Archive for: retroactive customer service

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Five Steps In The Ultimate Customer Service Strategy

May 21, 2013

1. A clear vision of who you are and where you’re going (Westjet) I…

Why A Retroactive Customer Service Strategy is Silly

Nov 17, 2012

The vast majority of organizations don't do customer service…

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Candyce Bakke

25 October 2026

Where do I even begin?! Throughout my many years in business, this incredible team has been there through countless projects, challenges, and opportunities for growth. From social media marketing and website development to troubleshooting tech challenges that weren't even remotely in their job descriptions 😂, they've always been willing to show up, go above and beyond, and lend a helping hand. What I appreciate most is that they genuinely care about the businesses and people they support. They continue to invest in our local community, share their knowledge, and remain on speed dial whenever I find myself facing a new challenge! I recently attended a lunch-and-learn session they held at Path Cowork and it was such a great reminder of how valuable it is to step away from the day-to-day demands of running a business, get out of the office, and become a student again. There's always something new to learn and another opportunity to grow. So grateful for the relationships, expertise, generosity, and genuine commitment to helping local businesses succeed. Keep doing what you do! Our business community is better because of you.

Mark Johnston

24 September 2026

A great group that does great work! High recommend!!

Paula Estin

15 September 2026

The Stratlab team has been fantastic. In the last 2 years Stratlab has helped us to overhaul our website. I am not a tech person, but in working with Carter, Dustin, or Brandon, bit-by-bit we've been able to revolutionize our Events Guide from what it previously was. With pretty much every idea I've had, some I didn't even know if they were technically possible, these wizards have found a way to make them happen. They are also usually super quick to make requested changes or fix any weirdness that may arise. We've had one of the best-looking and most user-friendy tourism Events Guides in the country that even our residents are getting excited about using! You can tell these guys are passionate about their work and care about getting their customers exactly what they need & want. I'm sad that I'll no longer be working with this crew due to transitioning to another department at work, but I highly recommend the Strat Lab team for any web design project 👍👍

M. Tolley

28 August 2026

I recently had the privilege of working with Brandon at StratLab, and the quality of his work is truly next‑level. After one quick call to share my vision for a bat demo video, he understood exactly what I needed, and delivered something far beyond what I imagined. His attention to detail, creative precision, and top‑tier expertise show what real professionalism looks like. Every frame, every transition, every moment was crafted with intention. He respected timelines, communicated clearly, and made the entire process effortless. I can only hope to work with Brandon again.

Ben Hebert

28 April 2026

I have been doing business with Strat Lab and since 2020. These guys have always been A1, put their best foot forward and delivered for all my personal or business needs. Thanks Team!

ReginaFlyerExpress

24 April 2026

Called StratLab for some questions regarding my website and had the pleasure of speaking with Jeph. More business's need people like Jeph. Hope I can work with you guys down the road.

Kyle Halvorson

31 March 2026

The StratLab team are top shelf humans! (and pretty decent marketers ;) that understand how to set your organization up for online (and in person) success, as well as help position you as a reputable and trusted source within your market. Always great dealing with Jeph & Brandon! "If you are awesome online, you better be awesome offline." ~Jeph Maystruck

Garrett McMillan - GMAC Golf

13 December 2025

What an awesome group of people to work with! Great energy and genuinely excited to help you promote your business. 12/10 recommend.

Annette M Frazier

11 November 2025

Strategy Lab is great to work with! I’ve had the opportunity to hire them to design our webpage, create sections, and upload over 3,000 photos and documents. I give them a 5- Star review-the work they did exceeded my expectations! I look forward to our continued collaboration-thank you Strat Lab!! Annette M. Frazier-Cowessess First Nation.

Northland Forest

23 October 2025

We have used Strategy Lab for years now, built 2 websites and many logos with them. Amazing team, great design, always helpful and very friendly! Will be using them for years to come great job team.

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