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a good brand vs a bad brand in action

5 Words That Changed Everything

WestjetI was on a Westjet flight the other day, as per usual, like most of you do, I was finishing off one last tweet before I “turned off my phone” during take off.
This is usually when the flight attendant, playing the authority card says, “sir, can you please turn off your phone” in the same tone of an elementary school teacher scolding a young child.

I’m used to it, it happens pretty much every time I fly. Until, just the other day. The lovely flight attendant says to me “sir can you turn off your phone, after you’re done that message? in such a lovely tone too!
I didn’t feel like a child, I didn’t feel reprimanded, I didn’t feel like she was trying to flex her authority muscle. She added five words which entirely changed the request. Brilliant.

The next time you have a request for a customer, what could you add that would make it that much more pleasant?

7 Ways to be an Awesome Person to Work With

1. Be excited to work with other people.cute-smiling-cat

If you’re always more excited to work/meet with the other person, they’re sure to have a great time meeting/working with you. When you go to a restaurant and a server is happy, it’s contagious, the same goes for when you meet with someone. If you’re happy and have a positive outlook on things, it’s difficult for others not to have the same view. As the song goes… don’t worry, be happy.

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