I was on a Westjet flight the other day, as per usual, like most of you do, I was finishing off one last tweet before I “turned off my phone” during take off.
This is usually when the flight attendant, playing the authority card says, “sir, can you please turn off your phone” in the same tone of an elementary school teacher scolding a young child.
I’m used to it, it happens pretty much every time I fly. Until, just the other day. The lovely flight attendant says to me “sir can you turn off your phone, after you’re done that message?“ in such a lovely tone too!
I didn’t feel like a child, I didn’t feel reprimanded, I didn’t feel like she was trying to flex her authority muscle. She added five words which entirely changed the request. Brilliant.
The next time you have a request for a customer, what could you add that would make it that much more pleasant?
https://strategylab.ca/wp-content/uploads/2016/07/a-good-brand-vs-a-bad-brand-in-action.jpg12622244Jephhttps://strategylab.ca/wp-content/uploads/2021/07/strat-icon-2021-white.pngJeph2013-10-25 18:38:072016-12-18 21:59:435 Words That Changed Everything
Don Peppers and Martha Rogers get it. They’ve been around the business world long enough to know what’s important to business. I like their approach to the internet and social media. You can’t stop it so you may as well try to understand it better and ensure you’re as transparent as possible. Read more
https://strategylab.ca/wp-content/uploads/2013/07/Extreme-Trust-Quotes-Transparency-the-most-disruptive-innovation-to-come-out-of-social-media.gif6001000Jephhttps://strategylab.ca/wp-content/uploads/2021/07/strat-icon-2021-white.pngJeph2013-07-31 22:58:592017-12-24 23:39:41Extreme Trust: Honesty As A Competitive Advantage [11 Quotes]
I just finished what I think is one of the best books written on Branding I’ve ever read. It’s called Brand Delusions. It teaches you what branding is by telling a story of company in trouble and how they saved their brand. It’s an entertaining way to learn about branding and the counter-arguments you’re going to get when you try to adapt a new culture in your company.
Your Brand is a widely held set of beliefs and expectations about what you deliver and how you deliver it, validated by customers’ experiences.
https://strategylab.ca/wp-content/uploads/2016/06/branding-dont-buy-it.jpg6671000Jephhttps://strategylab.ca/wp-content/uploads/2021/07/strat-icon-2021-white.pngJeph2013-03-17 21:58:192017-04-04 23:15:57What You Need To Know About Branding
If I was someone working in the construction industry, this is how I would be marketing:
1. I would be filming all of my projects (with the homeowner’s permission of course) and showing people the process and work that goes into building things right. I would share these videos on youtube and on my website.
2. I would be interviewing other local trades, the experts, that know the in’s and out’s of their trade. You don’t have to give away the secrets, but general tips and things to watch out for. Again, share these with people! They will thank you in some way (maybe even by hiring you).
3. I would share cool and interesting trends in the industry. New products, building materials, reviews, architecture, land developments, etc. People like to see that you’re passionate about your industry.
4. Encourage questions. Let people email, tweet, facebook you with questions. The knowledge you provide will show that you know your stuff! It will set you apart from the Joe Schmo renovators that give contractors a bad rap.
Are you a contractor, homebuilder or tradeworker doing these? What other tips do you have? Please share below!
https://strategylab.ca/wp-content/uploads/2013/01/alexander-radelich-318997.jpg40006000Brandonhttps://strategylab.ca/wp-content/uploads/2021/07/strat-icon-2021-white.pngBrandon2013-01-24 09:00:282017-12-31 12:24:38If I Were a Contractor, Homebuilder or Tradesworker
As you probably know, the NHL and the NHLPA have finally ironed out a new collective bargaining agreement and the current hockey season will be salvaged starting next week. The excitement of some fans has been dampened by bitterness that an agreement wasn’t reached earlier. I’m sure some fans share the dissonance this is creating for me. While I am very much looking forward to watching my beloved Maple Leafs (who are still “sitting in a playoff spot”), the critical customer side of me can’t help but wish I had the gumption to boycott the NHL like I would any other business that closed its doors and offered me, a loyal patron, nothing for months on end.
https://strategylab.ca/wp-content/uploads/2016/06/branding-dont-buy-it.jpg6671000Strategy Labhttps://strategylab.ca/wp-content/uploads/2021/07/strat-icon-2021-white.pngStrategy Lab2013-01-10 16:30:112016-12-27 00:45:10The NHL and Branding
It’s that time again. People are making lists of things they want to change, things they want to do less, and things they want to do more of in order to improve their lives in the upcoming year. The changeover to a new year can be cathartic and feel like a new beginning. As we all know, follow-through on resolutions tends to weaken partway through the year. The personal consequences tend to be minimal and go unnoticed.
The new year is also a great time for businesses to adjust their goals and make resolutions of their own. Here are some changes that we suggest for businesses in the new year and how they relate to those token resolutions we hear all too often. Unlike those personal resolutions, a lack of follow-through on these can be very costly.
1. Spend More Time With Family Measurement
The old adage “what gets measured, gets improved’ still rings true. Still too many marketing efforts are shots in the dark. As more and more people spend time online and do business there, measuring everything has never been so achievable.
2. Focus on Fitness Conversions
Don’t just count traffic; track conversions
Advertising agencies have historically done a great job of “driving traffic”. While traffic is important (web, in-store, or otherwise) , it’s useless if it’s not being met with quality content or value propositions that establish connections and ultimately create conversions. Measure these conversions rates. Perhaps the most basic way to improve them is to view this traffic as it really is: real people.
3. Lose Weight Unnecessary Marketing Initiatives
While millions of people are hitting the gym to rebound from a holiday season of indulgence, your business can be doing the same by trimming your marketing efforts. Instead of continuing to travel down older marketing avenues while trying to dip your toes in every new, seemingly cheap online or social effort, focus on the ones that are measurable and suit your competencies. Spreading yourself too thin will eat up a lot of time and money. If you’re having trouble deciding where to direct your focus, take a page out of Gary Vaynerchuk’s book who said it’s as simple as “Go(ing) to where people are to get them to do what you want them to.”
4. Help Listen to People
Learn Something New Get Feedback; Embrace the Negative
Too many marketing decisions made either on a whim or for poor reasons. These shots in the dark often end up as costly misses and sometimes even end up doing more harm than good. A research stage should take place before any marketing initiative is executed. Finding out what people love, hate, and are indifferent about regarding your company can help you make important changes to improve what people tell others about your company and develop long-term relationships. Embracing the negative feedback will likely be both the most difficult part and the most rewarding part.
5. Stop Start Smoking…Smokin’? (K, so this one’s a bit of a stretch – but still important)
Focus on the BEST Part of Your Company
Many attack the new year with a plan to incessantly put their best foot forward and show the world they’re a force to be reckoned with. At Strategy Lab, we believe that identifying the best and most easily talked about part of your business is an important part of the research stage. Once you’ve discovered what it is, go forward with confidence and build your marketing around it. This way, you can be smokin’ without blowing smoke.
https://strategylab.ca/wp-content/uploads/2012/12/dan-whale-155993.jpg25923888Strategy Labhttps://strategylab.ca/wp-content/uploads/2021/07/strat-icon-2021-white.pngStrategy Lab2012-12-31 03:49:162017-12-31 12:01:005 New Year’s Marketing Resolutions
I was in a meeting this year and a lady, not knowing what we do, asked this most important question I had ever been asked around a boardroom table.
What do you actually do?
Simple right? Unless you’re a part of a brand new marketing strategy company who specializes in Social Media, marketing strategy and web design. What do we actually do?Make organizations smarter.
What we actually do is quite simple. We find out why you make sales, we find out why sometimes you don’t make sales and together we try and do more of the stuff that makes more sales. We find the best parts of your business and put them online for the world to find.
We base our strategy on the methodology, research, create, engage, measure.
Research: we find everything we can about your organization and your competitors.
Create: we develop your story and begin telling it somewhere (yes somewhere, we’re not sure until we talk to you, it could be Facebook, Twitter, a website, who the heck knows where!)
Engage: we establish a communication strategy including a method of acquiring feedback from your customers.
Measure: finally we develop a way to measure sales increases based on online lead generation. Yes we measure social media, no it’s not impossible we’ve done it lots before. Besides measuring lead generation and conversion rate we also use a lovely customer service measurement tool called Net Promoter Score. And remember, if someone tells you that you can’t measure social media, give them a Ken from Street Fighter uppercut.
We don’t claim to do anything we can’t, and we don’t try to be bigger than we are. We help smart companies who want to grow, with their marketing and strategy. We help you make more informed decisions based on data. We help you measure what matters to your business.
If you think we might be able to help you or if you just have some questions on marketing we’d love to chat. Leave a comment below or check out our contact us page (it’s pretty sweet…)
https://strategylab.ca/wp-content/uploads/2012/12/diego-ph-249471.jpg41353308Jephhttps://strategylab.ca/wp-content/uploads/2021/07/strat-icon-2021-white.pngJeph2012-12-18 15:38:432017-12-31 11:58:34What Does Strategy Lab Actually Do?
Coming up in Google for phrases your ideal customers are searching for is one of the most important tactics within your marketing strategy.
Think about how customers will find you in the future. Will they go directly to your website? Will they be searching on Facebook? Will they just ask their friends? Will they simply just ask their friends on Twitter? Will they look you up in the phone book? Will they see your coupon in the mail and go to your store and buy? Read more
https://strategylab.ca/wp-content/uploads/2012/12/benjamin-dada-323461.jpg34565184Jephhttps://strategylab.ca/wp-content/uploads/2021/07/strat-icon-2021-white.pngJeph2012-12-06 16:12:022017-12-24 21:04:43How do I come up for ________ in Google search?
Today on walks with Jeph we talk about Westjet and the social object they’ve developed; being the “fun” airline. They tell jokes on flights, are extremely friendly, and just seem to care more than the other airlines.
Do you remember the first time you flew Westjet? I sure do. It completely blew my mind that this airline actually wanted to make my flight more enjoyable. I went home immediately and told my parents about it and have been a loyal Westjet supporter ever since. You see, just the fact that I had to tell someone about my first experience with Westjet makes what they offer a social object. They’ve baked the marketing right into the product and I don’t think anyone can argue the success they’ve had.
So here’s your excuse to have a crazy, wild, loud, awesome idea for your company. The next marketing meeting you host tell everyone to think about the Westjet story and how it all started. Someone had the idea of telling jokes on flights. Even more importantly, someone high up in that company liked the idea and gave them permission to try it.
A smart culture breeds smart ideas.
https://strategylab.ca/wp-content/uploads/2014/06/Professional-Stock-Photo-jeph-headshot.jpeg34563456Jephhttps://strategylab.ca/wp-content/uploads/2021/07/strat-icon-2021-white.pngJeph2012-10-20 09:00:322017-12-20 17:04:31Walks With Jeph Episode 3: Westjet (Video)
Did you know that when you search your own product or company with the hopes of seeing where you appear in Google’s search results, you’re not getting objective information? Google hangs on to your past searches, takes your location into account, and gives results accordingly. You end up seeing an inaccurate representation of where your site appears in the search results.
A few months back, Jeph blogged a nice little trick to depersonalize your search and see where you actually stack up for important search terms.
If you’re using Google Chrome, that trick isn’t required. You can get a true representation simply by opening a new incognito window as depicted below:
If you haven’t climbed aboard the Google Chrome train yet, check out Jeff’s page for his trick.
Happy search engine optimization!
https://strategylab.ca/wp-content/uploads/2015/06/helping-people-smile-more-since-2013-copy.jpg10001000Strategy Labhttps://strategylab.ca/wp-content/uploads/2021/07/strat-icon-2021-white.pngStrategy Lab2012-09-27 15:26:472016-12-31 19:05:11Marketing Tip Of The Day: Easy Google Chrome Depersonalized Search