Lost access to your Facebook Page? Here’s how to get it back.
I know, you don’t believe the title. “It’s impossible! I tried everything!”, you say.
Trust me, that’s what I would have said too, before I did something so crazy it just worked!
The first thing to note about a Facebook Page is that it’s not the same thing as an account/profile. You can’t log in to a Page, there are no passwords to reset. In order to access a Page, you need to have a Profile first which can then be used to create a page. If the page already exists, the only way to gain access to it is to have an Admin add your Profile manually.
What do you do if your Facebook Page doesn’t have an Admin?
That’s a problem Facebook isn’t really equipped to deal with. If you don’t have an Admin, there is nobody who can give you access to your page except a Facebook employee. There are no support resources for this issue and there is no way to contact Facebook Pages Support directly.
So, again, what do you do?
UPDATE, October 2020: While this method has worked and continues to work for some users, there is no guarantee it will work for you. Many attempts have resulted in various responses from Facebook, seemingly at random. Including but not limited to: ignoring your request; answering the request by saying they can’t help; flagging your Facebook account for submitting fraudulent copyright claims; threatening to delete your Facebook page. View the comments section below for my replies to various issues. Strategy Lab is unaffiliated with Facebook and can only offer advice from our experience, so our ability is limited.
Part 1: Report Copyright Infringement
Yeah, the system in this area is pretty broken, but I did some digging and found mysef an in!
I reported the page we wanted back to the Facebook Legal department, claiming it was violating copyright.
- Visit this page: Reporting a Violation or Infringement of Your Rights
- Select “Copyright” then “Continue with your copyright report“, this will take you to a new page.
- Here, select “I found content which I believe infringes my copyright” then “Continue with my copyright report“.
- Under Contact Information, select “Provide your contact information” then “Me or my organization” and fill out the form as fully and accurately as possible.
- Under Content You Want To Report, select “Provide the content you want to report” and then “Other“. In the field below “Please provide links (URLs) leading directly to the specific content you are reporting.”, paste a link to the Facebook page you want to regain access to.
- Under “Why are you reporting this content?”, use the dropdown select “Other” and in the form below “Please clarify why you are reporting this content.”,
Paste the following text:
- Under Your Copyrighted Work(s), select “Provide your copyrighted work“, then select “Other” from the dropdown.
- In the field under “Please describe your copyrighted work.”, paste the following:
- In the field under “Where can we see an authorized example of your work?”, paste a link to your website or a social media account for the same business that you do have access to.
(You don’t have to include any file attachments)
- Under Delcaration, select “Confirm delcaration statement“, then select “Yes“.
- Under “Electronic signature” type your full name.
- Click “Submit” and then wait for a reply from Facebook to be sent to the Email you specified in the Contact Information.
You will recieve an automated email from Facebook with some links and information about copyright, as well as a copy of the content of the form you filled out.
Someone from Facebook Legal should contact you soon and will say something like:
Reply to this email with the following:
Thank you for the reply.
Yes, please forward my request to the appropriate department.
The profile requesting an admin change (belonging to the owner of the company for which the page was made):
[link to your account profile]
The page in question:
[link to the page you want access to]
Thanks again for your help.
– [your name]
After that, you will recieve an email with this message:
Now go back to Facebook and watch for an update in your Support Inbox.
Part 2: Pages Support & Notary
Your support inbox is where Facebook employees will update you on the progress of your reports and support tickets.
You can visit it here:
You should soon see an Open ticket titled “You Reported an Issue Accessing a Page”
In the ticket, you will be given a list of items you need to gather in order to complete the request and roughly 2 weeks to submit it. Read these requirements carefully.
The items you will need to collect are:
- A copy of a valid government-issued photo ID (such as a current driver’s license or a passport) – Scan both sides of your driver’s license or take clear photos of it.
- A notarized and signed statement. Normally this would mean you’d have to do a lot of writing but I’m feeling generous and have made you a lovely little Word template for you to edit at your leisure:
Click here to download the template.
- If your Page is for a registered business or organization, include a copy of your govt. issued business license or certificate of incorporation.
Fill out the provided template. Make sure to include ALL the information specified in the document and double-check that it is accurate and all the URLs are correct.
Once you have filled out the document, print it out and take it to your local Notary Public. Bring your ID and some cash (probably about $20) and the Notary will notarize and stamp the document for you. Do not sign it until the Notary tells you to.
Now that you have your document notarized, scan it into your computer and create a PDF document containing the pages of the notarized statement, a copy of your driver’s license and (if applicable) the govt. issued business license or certificate of incorporation.
The Home Stretch!
Once you have the PDF, return to the Facebook Support Inbox. Under your Open ticket, scroll to the section titled “Your response”. Here, click “Add Attachment” and select your PDF.
Don’t hit send yet, you should also paste the following into the “Write your response here…” field:
Please find attached my government issued ID and a notarized and signed document containing all information relevant to requirements A through G.
The Page I am requesting Admin for:
[name of page] – [link to page]
My Facebook account:
[your name] – [link to profile]
I reaffirm my declaration under penalty of perjury that the information I have provided is true and accurate.
Once the field is filled out and the PDF is attached, you may finally click “Send”
And now we wait.
After this, they may respond requesting further clarification on some things. As long as all the information in the notarized document is accurate, you can refer them to it again.
After this point, the Facebook Support staff should add your account as an Admin on your page and your powers will be restored!
UPDATE, November 2020: I have really appreciated your engagement with this post over the past year, and I’m so glad to have been able everyone who was successful in restoring their Facebook pages using my instructions. Unfortunately, I no longer have the time to monitor or reply to this thread, please take the above post as-is.
Have you ever been out in public, bored or not knowing what to do and your first reaction is to grab your phone? You do it all the time. On dates, with family, during meetings, that device is becoming the death of you.
Just like any child you need to understand what you’re doing so eventually you can leave your security blanket behind.
I really encourage people in our office to turn off notifications on their phones. All that beeping and buzzing is annoying, really think about what those notifications are. Facebook? Instagram? Snapchat? Email? Really what you’re doing is getting small shots of dopamine to your brain, it’s exciting, it’s verifying you’re “cool” but how much of it is just noise?
Next to put into perspective what goes on in a given year of search on Google.
Finally when you get depressed about when someone says something bad to you online watch this:
Country Music artists read out angry tweets written about them.
I don’t think you can find a better song about the new online world. And Alanis Morissette just had a way speaking to my soul. Hope you enjoy!
Want to see a brand new website the @Stratlab team just launched? Welcome to Normanview Dental.
When it comes to Social media don’t forget the social part of it. No one cares about you until you care about them. Engage, interact, retweet, like, and share. Help others and eventually they will help you.
People only go online for two reasons, to solve a problem or to entertain themselves, nothing else. Remember this when you’re publishing on your website and sending email.
Don’t tell people to like your institution, give people reason to like it.
Don’t tell people to follow you online, give people a reason to like you online.
Don’t tell people to share something, give people a reason to share what you are doing.
- Uplifting News The subreddit
- A great list of College/University people to follow on Instagram
- How is a bad radio station like the public school system? <–This is the podcast I mentioned that was about School of One the New York State Project. It’s definitely worth the listen!
A “Cribs” style video to showcase your school
Tell your story as to why you’re going to school
The best University/College Recruitment Video Ever
The Top 500 University/College/Research Institutions in Canada
I’ve heard this question a lot and people ask it all the time, how are you supposed to “be” on social media? Not just share this, talk to this person, what’s the norm? What are other people doing on social? Better yet, what are the best people doing on social? Read more
They aren’t, that’s the easy answer. Well not yet. The executives in and around Regina and Saskatchewan are slower to adopt this new found social technology. Sure there are some very social executives (and a social Premier!) you’ll find out about them in the presentation but for the vast majority of leaders in the business community have fallen prey to the “I don’t have enough time” and the “I don’t get it” virus.
So how is the C-Suite using Social Media? They use Twitter and LinkedIn. The presentation below is mostly focused on Twitter.
In the presentation you’ll find:
- Some of the most important Tweets of all time
- 5 Myths about Social Media
- Several case studies of business/political leaders and organizations who use Twitter specifically (and use it well!)
- We finish off with 3 “How To’s”, tips on making you better on Twitter.