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You can judge a company based on how many thank you cards they get

You Can Measure Success by The Amount of Thank You Cards Received

We have a row of cards at the StratLab office we keep there as a reminder of why we do what we do. A hand written thank you card is something so precious because you rarely see them anymore. Think about the times you’ve given away a hand written card, and think of the times you’ve received one. Those moment are very special here’s why.

It’s hard to fake a thank you card. Generally people who give a hand written note REALLY mean it. You never write a nice thank you note because you “ran out of time to thank someone”, or “you couldn’t figure out what to get them!”. No you wrote the thank you note because you actually care. Something very rare these days.

It’s hard to take time out of your day to write something using your thoughts, that’s why it means so much more.

In a world where a tweet, snap or post on Facebook is so simple to do, write a hand written note, you’d be surprised as to how far it goes.

Why-Your-Business-Needs-To-Be-More-Like-A-Mexican-Restaurant

Why Your Business Needs To Be More Like A Mexican Restaurant – Episode #2 of #InTheLab

I’ve never been to Mexico until two weeks ago. I noticed something peculiar about the restaurants we ate at. They always gave you something to start with. Be it bread, oil, and vinegar, or nachos and salsa or chips and guacamole. We rarely ate a meal where we we’re “given” something to start with. I’m a foody, a fatty at heart, I LOVE that stuff! Making people happy through food, I love it.

Even breakfast at our hotel they would give you toast to start. It was like every place knew how to treat people and they new how to make your experience just a little bit better. I don’t like great service, I LOVE great service!

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“The Performance Begins Long Before The Curtains Open”

Globe Theatre Regina Website

On September 16, 2013 the wonderful staff at the Globe Theatre in Regina and I shared a laugh or three. It was a lot of fun. It was on the five keys to customer service in 2013 and beyond.

I. Smile
II. Reciprocity
III. It’s always the little things
IV. No one loves a company
V. Create ‘wow’ moments 

 

***Important*** On the slides that show a website, click the website in the slide, it links to the actual website.