We had a customer work with us for several years then one day they informed us they hired someone else. I don’t fault them, we weren’t over delivering anymore and it was time for a change. The only surprise was some members on our team couldn’t believe it and it upset them for obvious reasons. We never like seeing someone leave us for someone else, but hey, lot of good companies out there.

Looking back now it shouldn’t have been upsetting at all. We should have seen it coming. They had an office right by the company and they saw them at events regularly. The choice was much more convenient than working with us.

If all you do is “your job” someone eventually do it better than you. Maybe no yet, but soon. If you want to build loyalty you must do the things others don’t do or can’t do. The intangibles.

When someone says “oh you go to Safeway, you must love Safeway!” No I don’t and I don’t think you love your grocery store either. I do love seeing my friend Eli there and talking to him but that’s the extent of my loyalty. Safeway is convenient, that’s all. This is how we view a lot of things we spend money on. We aren’t very loyal, we’re more opportunists, cows in an endless pasture looking for greener grass.

Recently I’ve been cheating on Safeway. My daughter in the race car below loves to go to Save-on-Foods because she gets to drive a race car.

Sometimes people change their shopping patterns out of convenience. Sometimes people change their shopping patterns because of a better value proposition.

What reason are you giving your customers to keep coming back?

tez in a cart

Steel Mace Valkyrie

Carter from Strategy Lab designed my website better than I could have ever imagined. He took care of everything. Super professional and speedy! Thank you!

Jeff LS Security

We have worked with Strategy Lab for over ten plus years. Brandon has always been a true pleasure to deal with. He is very creative and made the design process very easy. I would highly recommend them to anyone looking for a New Design or Revamp of an old Website.

Doug Dimen

Brandon and his crew at Strategy Lab are amazing to work with. Not only are they very knowledgeable but they go out of their way to make sure their customers are beyond happy. Highly recommend!

Smb Construction

Fantastic experience with this company. They made things very easy and at a very affordable price. Will definitely continue to use this company in the future.

Carter Bezan

I honestly don't even know where to start with this crew over at Strategy Lab! We went to them on a whim from recommendations by a few other entrepreneurs in our city. We went to them over the big name companies who specialize in what Strategy Lab does because of the love that was being shown from people they'd worked with. To say we were blown away is an understatement!!! Jeph, David, Carter and Brandon took our social media and marketing to a whole new level and not just that but helped develop us into managing it ourselves in the end. They helped us create awesome content for our website and social media game as well as our advertising campaigns. Content the grabbed our audience and increased all of our viewing and impressions on everything we posted. Thank you doesn't cover the feelings of gratitude we have for the team at Strategy Lab. We cannot wait to see what they can help us do in the next year!! PS, we've only been working with them for 5 months!

Brenda MacLauchlan

Brandon and Jeph worked with Astonished! Inc. to create a beautiful website that reflects Astonished! and they are right there for any technical support we need. Thanks Strategy Lab

Jenni Bast

The Strategy Lab Crew will always be my GO TO for Marketing business and help. They did a (Real Estate) Business Video for me about 5 years ago and I am still proud to share it around the on-line world today. They are innovative thinking, creative minded, professional, approachable & a fun group of people. I have went to their past Social Media courses and have learned a lot. I have and will continue to refer anyone and everyone to them as I think very highly of them and their work!

Matt Robertson

Not all heroes wear capes. We wanted to make a difference in our community by undertaking an ambitious charity event. These things tend to be a lot more wok than anticipated and it was obvious the event would need a strong web presence to grow. That is where Strategy Lab became not a vendor, but a partner. Very quickly in our engagement with their passionate team, the vision of a website transferred from our shoulders to theirs. They took the ball and ran with it and the resulting website is incredible and much better than anything we could have envisioned. Thanks to their efforts, our plans for an annual charity event have grown quickly, and the impact in our community is significant. If you want an innovative and energetic team to make your online presence shine; look no further.

Nuit Blanche Regina

Tanisha, Marc and team do a fantastic job and are wonderful to work with :D

Mederic Lanoix

Jeph and all the crew are amazing to work with and provide a very high quality service. Highly recommended!!!!

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