Have you ever been out in public, bored or not knowing what to do and your first reaction is to grab your phone? You do it all the time. On dates, with family, during meetings, that device is becoming the death of you.
Just like any child you need to understand what you’re doing so eventually you can leave your security blanket behind.
I really encourage people in our office to turn off notifications on their phones. All that beeping and buzzing is annoying, really think about what those notifications are. Facebook? Instagram? Snapchat? Email? Really what you’re doing is getting small shots of dopamine to your brain, it’s exciting, it’s verifying you’re “cool” but how much of it is just noise?
One of my favourite videos of all time. It made me tear up the first time I watched it. The part about this video no one really knows is Andy edited it the same day and had it to pride week organizers a few hours after the parade. The response online was overwhelming and I don’t think we would have had that type of response if we would have waited a few days or the regular week or two to ship the video. Hats off to you Andy!
Tourism Regina wanted a campaign to showcase what Regina is to us. That’s easy, we call it the greatest city you’ve never seen. The idea came when we had folks visit us from Fort McMurray visiting and they couldn’t stop talking about how much they loved the city. From Wascana park to the amazing night life, it’s easy to take Regina for granted, this short video puts into perspective all the different options you have in the Queen City. Read more
Recently I’ve been making a concerted effort to get more reading done. My mother is a teacher librarian so when I was a kid reading was priority numero uno, but as often happens when one goes through university “reading for pleasure” is squeezed out of the equation by “required reading”. That said, (oops, ignore that) I’m realizing more and more how little I’ve actually learned about life and business from such riveting reads as “Managing Information Systems, 1st Edition”. As a pro tip if you find you have a hard time sitting down and actually turning pages I would highly recommend downloading an audiobook app like Audible, it goes a long way. Last night I mowed through Richard Branson’s “The Virgin Way” and managed to get about half way through. I gotta say, the guy knows his stuff. As I often do, I found myself texting myself some of the best quotes and biggest ideas from the first half of the book and they eventually stacked up to the point where I had to write a blog post just to get them out. So here goes.
1.”Nobody has ever learned anything from hearing themselves speak.”
The entire first section of The Virgin Way deals with the importance of listening. The best business leaders it turns out are not necessarily great orators, but rather are extremely good at actively listening to everyone who talks to them and, most importantly, acting on feedback. Richard stresses that it’s much better to listen and say nothing than to talk and say nothing (which many people are prone to do). His advice is simple and, true to form, he summarizes it perfectly in this quote. Shouldn’t you be looking to learn as much as possible in your interactions with clients or colleagues? Are you really going to learn anything from speaking yourself?
2. “The only valuable thing on your business card is your name and your contact info.”
On the subject of “rank”, the “Virgin Way” (as Virgin staff affectionately refer to their way of doing business) deals with hierarchy in a very flat way. As far as Richard is concerned your title at the company is subservient to your ideas and your work ethic. Your name (and by association, your reputation) is a much better indication of your value. Furthermore, being able to get a hold of you directly and easily is much more valuable than the letters behind your name.
3. “Delegation is better than relegation.”
When it comes to leadership in management, Richard stresses the importance of handing things off to trusted people, and then trusting them entirely. The Virgin Group is made up of over 30 companies, each with their own team of C-level executives and Richard rarely gives them input on how to run their respective companies. The Virgin Way makes the firm distinction and relegation. Delegating passes the full blame or praise for decisions along with the unfettered ability to make those decisions and respond to the outcomes. Relegating in contrast passes the blame but takes away full control of the decisions, or puts the other party in a box (think: “I’m passing this along to you, pick the best bad option).
4. “Sometimes not knowing the correct way to do things and doing them anyways opens up the most amazing doorways.”
One of Richard’s most well-known “catch phrases” and consequently the title of his first book, is “Screw it, let’s do it!”. Think about the diversity of the Virgin Group of companies. You’ve got everything from records production, to air travel, to cell phones, to the ill-fated Virgin Cola (yes, that was a real thing). A product offering this diverse comes from jumping in with both feet, having only a “pretty good” idea of what’s below. Often times, approaching a situation you’ve never dealt with puts you at an advantage, because you’re not pre-trained to achieve predictable (and often mediocre) results. Take risks, try things, fail and learn, says Sir Richard.
I’m very much looking forward to finishing The Virgin Way tonight. Branson writes in a very personal tone, and you can almost hear the smile behind every word. It doesn’t hurt that the guy reading his audio-book has a voice like butter. Part 2 will be coming soon!
You can judge a company by the way their people treat you
There was a moment I’ll never forget that made up my mind we needed to unfriend them on Facebook. A Stratlabber was on the phone with one of this companies main people and the conversations went something like, “do you think I have time to figure out where you’re going to setup your camera’s? I have more important things to do with my time.” It was harsh, it was completely uncalled for and I couldn’t believe someone would be so pompous. The ironic part was we were doing a video on this companies new and innovative approach to their industry. Wow, did we feel dumb. We trusted them. We put their logo on our website as a pride piece (have since taken it off).
It’s 2017 if you want to berate someone over the phone because you think they’re wasting your time all the power to you, but just know there are consequences. You can’t yell at someone too many times before they stop listening and stop caring all together. It’s a sign of your culture, if your people are that stressed out on the job that they scream and yell at the folks they’re working with, something needs to change. I don’t think you can operate like that for very long. Turn over increases, quality decreases, and anyone working there isn’t doing because they want to, but because it’s just a job.
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