remarkable customer service is similar to being a dog

Customer Service Explained By The Friendliest Person In The World || Eps 33 of #InTheLab

  

I’ve only known Maple for a few years, but in that time she’s taught me a life time of lessons on how to treat people. We used to work up above Coda Clothing and shoes. Maple would be working on the floor of Coda when we’d come into work. We’d have to walk past her as we shared an entrance. She was always excited to see us no matter what. She genuinely wanted to get to know you better, it wasn’t fake or contrived, Maple is actually one of the happiest people I’ve ever met. She could keep a conversation going with a mute person! Read more

How we measure your website using Moz

How We Measure Your Website || Episode 32 of #InTheLab

Warning, Jeph gets nerdy in this one!!

The slides I go through in the video are included in the Slideshare below. Some of the images aren’t the highest quality in the presentation, if you want to look at the specific reports referenced, scroll down I’ve included them in this post!

1. Open Site Explorer

Open Site Exporer strategylab website metrics

You have to start somewhere with measurement, Open Site Explorer is a good place to start. It’s also a Free SEO tool you can use. We use Domain Authority as a central metric to compare websites to each other. If you want to learn more about Domain Authority check out this blog here (What is Domain Authority? And why do we use it?). Read more

human-first-everything else later

Human First, Everything Else Later || Eps 31 of #InTheLab


People before profits. People before policy. People before everything else. Read more

Every Cool company needs a t shirt

Why Your Company Needs a T-Shirt || Eps 26 #InTheLab

T-shirt marketing has been around for years. I’m not sure who started it, probably someone who loved making people smile. Any way, what we wear has changed so much over the years. Clothing can affect the way you think(peoples’ perception of you changes), from the psychology of social signalling and Status Anxiety, to understanding that most of what we do is centred around attracting the opposite sex (see the book Spent for a fascinating look into this theory).
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Between Two Sequoias w/ Braedon McLeod || Eps 25 #BetweenTwoSequoias


Braedon from Strategy LabI met Braedon back when he was in highschool and still full of piss and vinegar. I was the assistant coach of the Senior Boys at Winston Knoll and there was this young spitfire of a Volleyball player that looked at the world through a different lens. He was a little shit disturber, didn’t like authority but would compete no matter what. He was a competitor. We didn’t see eye to eye at first, but slowly I began to understand where this young fellow came from. Read more

The most underrated activity in your life

The Most Underrated Activity In Your Life; Exercise || Eps 24 #InTheLab

The most underrated thing you can do for your life is exercise. There are so many positive side effects to physical activity that it’s almost insane how we live our lives sitting at a desk for hours on end. We learned that in school, businesses thought it was a good idea too, “hey put everyone in cubicles!”. What a terrible idea that was. Read more

How not to suck on facebook

Social Media Etiquette (How Not To Suck On Facebook) || Eps 22 #InTheLab

I’ve heard this question a lot and people ask it all the time, how are you supposed to “be” on social media? Not just share this, talk to this person, what’s the norm? What are other people doing on social? Better yet, what are the best people doing on social?  Read more

Big idea camp website

Big Idea Camp 2015 – Episode 19 #LetsChangeEducation

Wall Street meets Scarth Street

“Wall Street meets Scarth Street”

 

Ready for the best week of Summer?!? Welcome Big Idea Camp 2015. We combine the two best parts of school to create the most effective learning environment possible. Field trips (working with real companies and organizations) and team based competitions.

In school, getting out of the classroom was when you started learning (outside your comfort zone) and team based competition teaches students many different applicable skills such as, communication, empathy, leadership (more importantly followership), listening, initiative, trust, and of course teamwork.

In school field trips were the best! You got to learn from the experts in the field doing their real job. This is what we want to create. A real learning experience. We’re working with companies and a couple non-profits to offer the students real case studies on problems businesses are currently facing. You’ll get to offer ideas that may get implemented by an actual company. How neat!

It’s for highschool students (grades 9-12), you don’t need prior business education whatsoever. We’re going 9-4 for 5 days straight! You’ll never sit in a chair longer than 30 minutes. Big Idea Camp will keep you laughing, keep you on your toes, and get you thinking about YOUR big idea.

Silicon Valley meets Qu'Appelle Valley

“Silicon Valley meets Qu’Appelle Valley”

 

7 hours of non-stop learning every day

6 team building challenges

5 field trips to local businesses

4 case studies with local organizations

3 pieces of limited edition team gear

2 energetic instructors

1 summer camp you’ll never forget

Find out more here: Big Idea Camp Dot See Eh!

7-things-you-can-do-today-that-will-make-your-life-better

7 Things You Can Start Doing Today That Will Make Your Life Better

1. Make your online passwords an uplifting or encouraging phrase.

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Random Acts of Lottery Tickets (RALTs)

Random Acts of Lottery Tickets (RALTs) – Episode 9 #InTheLab

Random Acts of Lottery Tickets (RALTs) – coming to a city near you…

Random Acts of Lottery Tickets

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