The Condescending Customer Service Representative – Episode 14 #InTheLab
You Know What Really Grinds My Gears? The condescending customer service rep.
You know who I’m talking about. That person at a place you frequent that just doesn’t understand customer service. They need to be right, they seem to dislike human interactions, they make you feel bad for simple things. Usually a customer representative at a front desk or a place that interacts with people a lot. It’s sad really.
I was at a hotel in Saskatoon, I checked into my hotel. I parked my car and walking past the lobby I ask cheerfully to the bellhop, “g’day mate! Could I trouble you for the wifi password?” he looks up from the very important work he was working on and in a condescending tone says, “oh, it’s in the package they gave you when you checked in, but here I can give it to you again.”
Why did he have to do that? When you’re helping someone you don’t need to add the attitude. It’s a lose lose situation. Think about it. He makes his point, they DID include the wifi password in the binder of papers they gave me, but now I think he’s a pretentious prick because he called me out for a simple question asked.
Remember what Dale Carnegie taught us in How to Win Friend and Influence People. Never tell someone they’re wrong. It’s just not a polite thing to do.