Can I give you some feedback?

The Phrase You Hate To Hear But Have to Say Yes To

Can I give you some feedback?

If you’re like me this is one of the worst phrases to hear in the English language. What they’re actually saying is “would you like me to tell you how I actually feel about you? And oh yeah, if it was good we would have already told you so it’s almost guaranteed to be negative.”

Without feedback we never learn, we never get better, and we never progress.

The extent of your management career will largely be based on the amount of feedback you’re willing to take.
I’ve said to Brandon many times that we will get as far as the feedback we’re willing to take.

I still love the Tim Sanders analogy of “how” to process feedback. He says it’s like eating an almond. Not all of the feedback is valuable, find the nut at the middle (the learning moment) and discard everything else. Rarely do we receive 100% true feedback.

Three reasons why you need to get feedback from your team:

 

1. If you currently think “my team loves me though, I don’t need their feedback to know that”. You need to ask for feedback soon, you’re worse off than you think. It’s always those managers who “think” their staff can give honest feedback but don’t. Instead there ends up being a revolving door for staff, lots of turnover and no long term employees.

 

2. It underhandedly shows your team that you care, that you aren’t a know-it-all, and that you’re not too egotistical to change. You don’t have to listen to everything you hear but you do have to make yourself available to hear people when they want to give some feedback. Listen to people shows you care, even if you know you aren’t getting the best feedback, listen, don’t talk, don’t interrupt, just listen. You’ll be amazed at what you find.

 

3. The teams that communicate up the hierarchy just as efficiently as down the hierarchy will be the most sought after and in turn the most effective.
If your team doesn’t have a feedback strategy soon, your competitors will. They’ll be able to turn on a dime, adjusting to feedback they’re receiving. Today it is relatively simple to setup a feedback strategy, 10 years ago a lot more difficult. 5 years from now it will be baked into the strategy of the high performing teams, and I’m sure it’ll get easier and easier to track, manage and act upon the information acquired.

Bad online reviews

How To Combat Bad Online Reviews – a Video from John Taffer

video platformvideo managementvideo solutionsvideo player

What do you do when someone leaves you a negative online review? 

On sites such as Yelp, Trip Advisor, Urban Spoon, Google Reviews, a few bad reviews can ruin your company entirely. At the same time you can use these tools to give your company an unfair advantage.

I love John’s comment about the social media world not being fair. No one police’s it, no one is held accountable, it’s a dog-eat-dog online world. The smart companies are creating an unfair advantage, they’re outsmarting the competition by building a positive online brand. As Mr. Taffer says, if you have lots and lots of positive reviews and fans of your place, a couple negative people here and there will be drowned out by the positive comments.

So how do you ready yourself for the troll attack?

1. Kill em with kindness – if you’re a great company people will want to share your story.

Your employees should be brand ambassadors. They should be the ones promoting you and your story to everyone. “But Jeph, they aren’t, what do I do?”. If people aren’t sharing your story enough you have one of two problems, a) you have the wrong people on the bus* or b) your story isn’t good enough to share. Go back to the drawing board. If you story isn’t interesting enough let your staff come up with it. I love the quote from David Kelly, founder of the innovation firm IDEO “In a world filled with so much creative potential, it is dangerous to assume that all good ideas are found at the top.” -David Kelly, IDEO.

2. Make it everyones job to say nice things about your organization.

If your own staff don’t want to tell people about how amazing you are you have a problem. Why isn’t coming up with an internal word-of-mouth strategy not done by more companies? If your staff are excited about what you’re doing, if everyone that comes into your store feels that excitement, sooner than later the word-of-mouth will spread.

Why don’t more people come up with word-of-mouth strategies Jeph?!? Well I’m glad you asked. Few companies focus on word-of-mouth because its hard. It’s hard to come up with a viable plan, it’s even harder to execute it. Once you’ve executed it it’s still hard to hold your staff accountable for something that’s very difficult to measure. If you’re still have trouble with a word-of-mouth strategy move on to point 3…

3. Encourage word-of-mouth by offering an incentive.

If you’ve read any of Stephen Dubner’s or Steven Levitt’s Freakonomics series of books, shows or podcast you would completely understand why offering an incentive may be your best bet. If you offer an incentive people will keep it top-of-mind, they’ll be much more likely to share your message. Don’t assume people want to talk about you, assume you need to make it worth their while to spread your message.

*Wrong People On the Bus was an analogy coined by Jim Collins in Good to Great. Getting the right people on the bus is critical to any organizations success. 

Simon Sinek Managed out of a crisis

The Next Book on Leadership You Have to Read is…

Simon Sinek: Why Leaders Eat Last from 99U on Vimeo.

Simon Sinek on Leadership

I think Leaders Eat Last is one of the best books on leadership that has ever been written. Just the concept, putting others before yourself, is such a simple yet powerful principle to live by. Yet the majority of the worlds most inspiring leaders don’t see it as service, they see is as their destiny, they see it as what they were meant to do. Some people were meant to serve.

If you were born to lead that means you were born to serve others.

The true price of leadership is to place others needs before your own

Want To Make a Change? Kill A Sacred Cow

Change doesn’t “just happen”. In any environment forces combined to create friction or resistance which changes the environment over a long period of time. In nature, sacrifices are made to ensure the long term stability of the eco system. You can’t have change without sacrifice.

Change and growth don’t happen without some sort of friction.

If life is difficult that means you’re sacrificing short term gain for a long term payout.

I love the Hugh McLeod quote of “choosing an easy life rarely ends up with much of either”.

The most successful people in our world made more sacrifices than everyone else to get where they are.

Have you ever asked a truly successful person about their work ethic? The vast majority of people who are a living success will tell you how insanely hard they had to work to get where they are. It was all about the sacrifices they were willing to make.

Change in your business is just like change in your life. You can’t get physically fit by saying you’re going to workout and eat better. You get physically fit by doing something difficult. By changing your daily routine, working out for two hours a day and eating right. Fitness isn’t easy (for some it is, not my fat ass) but anything in life worth having is worth working for. With hard work comes the results. Like in fitness, like in work.

So you want to make a change? Kill a sacred cow, it’s the easiest way to create change. From the book The The Chaos ImperativeChaos Imperative Ori Brafman and Judah Pollack tell the story of when Mayor Bloomberg was first elected Mayor of New York City he didn’t like how everyone worked so closed off from each other. His solution to create a change? Move his desk down to the second floor, right in the middle of 51 NewYork City staffers. His desk wasn’t any larger than anyone else’s. Every cubicle wall on the second floor came down, effectively making the Mayor’s perfect open office space. It even got the nickname Bloomberg’s ‘Bullpen’.

Sacrificing the privacy of a cubicle was the perfect way to create an open workspace.

So you want to make change in your life? What are you willing to sacrifice? What are you willing to give up? Better yet, what aren’t you willing to give up? Maybe if you start there you’ll understand that it’s your own life style that’s actually holding you back.

Give Me a Reason to go to Your Website – A Lesson From [IHeartCultureDotca]

Brandon recently completed a website for Regina Culture Days titled “iHeartCulture.ca“. Then they did the most important thing, they gave me a reason to check it out.

I love when people actually care about their website.

On their launch day at the downtown city square plaza you couldn’t miss this bus:

Iheartculture.ca bus

“Win packages to Saskatchewan Festivals. To enter visit IHeartCulture.ca”

They didn’t go the “field of dreams” route with their website like so many do. Spending a small fortune, you know, the if you build it they will come mentality. Stop it!

Building a website is easy. Getting people to your website again and again is difficult.

You must try harder every day to get people to your website. Obviously you’re going to need to measure what people are doing once they are on your website, but that’s for another blog post you silly nilly!

Good on you iheartculturedotca

Good on you IHeartCulture!

spiderman-quote-with-great-power

5 Ideas On The Future of Business Strategy

5 Steps to the Ultimate Business Strategyi.  Everyone’s connected.

Business strategy traditionally came from the smartest people in the room, the executive team, the bosses and when they needed help they turned to incredibly expensive consultants to build a brilliant foolproof plan. Everyone at the top laughed all the way to the bank. If the plan failed it was the consultants fault, if the plan succeeded it was the executives’ idea all along. Rarely does centralized, autocratic, command and control leadership work anymore.

Read More
branding don't buy in

What You Need To Know About Branding

Brand Delusions BookI just finished what I think is one of the best books written on Branding I’ve ever read. It’s called Brand Delusions. It teaches you what branding is by telling a story of company in trouble and how they saved their brand. It’s an entertaining way to learn about branding and the counter-arguments you’re going to get when you try to adapt a new culture in your company.

Your Brand is a widely held set of beliefs and expectations about what you deliver and how you deliver it, validated by customers’ experiences.

Read More

3 Reason Why You Won’t Change And What To Do About It

We need to changeThe three reason why you won’t change and inevitably never get out of the hole you’re in.

1. You can’t admit to being wrong.

Usually not being able to change for the better comes down to one thing and one thing only, ego. Yup, you’re your own worst enemy when it comes to major business decisions. To change your organization into an innovative, growing, even thriving company you must take a long hard look at yourself and ask what’s holding you back.

When’s the last time you admitted to being wrong in front of your employees?
How well do you take feedback?
How well would your co-workers say you take feedback?

Are you usually right about everything around the office?
Are you too busy?(cliche answer) Is it you don’t want to let go of control?

Read More
Page 3 of 512345