How To Be The Best Salesperson in the world

How To Be The Best Salesperson In The World

Lie to people

It’s unethical. It’s immoral at times. But if you want to be the best salesperson around just lie to people. Stretch the truth, “you look great in that shirt!”, “You definitely need the F-350!”, “You should go with the full rebrand package, it’ll be the best for your company!”

Lying to people may help you make a sale but you’re ruining a future relationship. People don’t forget.

There was a story of Patagonia, the retailer. They are known for being kind to the earth, their customers, and employees. I heard a story about an all-star salesperson. She was easily making her budgets sometimes setting records in the company for sales. So much success that the CEO had to go see how this person was doing such a bang-up job!

The CEO goes to the store to congratulate the employee, but instead instantly fires her on the spot. He had just witnessed this “all-star” employee lie to a customer so that they would buy a jacket. The CEO explained in a heartfelt email that Patagonia doesn’t want to simply just sell products, they help people what whatever it is they need. Over-selling to someone is a great way to lose a customer forever.

Just help people, no questions asked

The problem is people trust you, when you’re in a position of power (yes any salesperson is in a position of power) people look up to you, they assume you have their best interests in mind. When you take someone’s trust and use it to increase your sales, you will lose. Maybe not immediately, but in the long run you can’t keep finding new people to sell to, you’ll run out of repeat customers and won’t understand why.

You’ll blame marketing or sales. You’ll put more pressure on your salespeople, they won’t like that, they either get sleazier and “make a sale at any cost” or they quit. Both terrible options for the long-term viability of your company. Every time someone leaves, they tell more people about what you’re doing. It’s easy to blame marketing or sales for business strategy problems. Maybe it’s time you took your team off commission based pay, it’s ruining relationships.

I still think the worst people are the people who lie to you to help themselves out. The worst. Putting money before people is wrong.

 

Stop blaming sales start reinventing how you sell

Stop blaming “sales” start reinventing “how you sell

No one likes “selling”. I mean they probably LOVE the money from it but c’mon, convincing people to buy your wares? What is this? 1933? No one wants to buy from you. We want to be entertained, we want our friends to tell us about you, we want to fall in love what you do.

That’s hard, any new strategy in 2017 will be, but as long as your strategy is difficult you’re on the right track. Stop trying for the “easy sell”. The low hanging fruit exists in every industry, don’t fall for that, do what’s hard.

Go for the long sale. Don’t over sell. Remember, everyone has a much better memory now that you share on Instagram every day.

We remember when people fuck us over

It’s hard to forget when someone uses and abuses us and our wallets. If you do it, or work for a company that does it, be prepared for people to never hire you ever again. I remember people from 10 years ago that made a sale, not caring about the consumer (me), you just remember the feeling you got after. It’s very unpleasant.

You don’t need to make that extra recommendation. You don’t need to oversell to everyone, McDonald’s does that, you don’t need to.

How do you “sell” in 2017?

You be really, really, good. Give people a reason to hire you. Show the value in what you bring to the table and believe in yourself. Word-of-mouth has been and always will be the most powerful form of marketing, use it to your advantage.

Find moments to do the right thing, when there’s no monetary value

Caring about your people, helping other organizations in your community, doing the right thing because it’s the right thing to do. This is the new competitive advantage. Leopold’s and Victorias group in Regina, every year in December give away thousands of dollars to charities in the communities they operate. Victoria’s alone gave away $12,000 last year at Christmas time. When you have a choice of when to eat or drink it hard not to at least consider going to Leo’s or Vic’s because you probably know someone who was affected by the give-a-ways. I know I was.

Thank you @theunderstandus for doing what you do in our community! We are happy to support you!

A post shared by Leopold’s Tavern (@leopoldstavern) on

Both Leopold’s and Victoria’s had to do something different this past December, so why not try help in the fight against drinking and driving? Yup, offered free rides during the month of December is what they did! These are pubs that serve food and all they do for marketing is try to be “a good corporate citizen” is what business school called it, I call it the new cool! Because caring about your community is the new cool.


Hardpressed coming into the Queen city to sell their wares!? How do they get away with it? They are a Saskatoon company and people from Regina simply LOVE their clothing. Why? Yes it’s very comfy, yes it’s very stylish, but last year Hardpressed donated $8,000 to Carmichael Outreach after one of their pop-up sales. Do you want me to love you forever? Support the Non-profits that mean a lot to me. Hardpressed, Leopold’s and Victoria’s have done just that.

I’ll support these to organizations because at their very core, they believe in doing the right thing as a part of their business model. That’s something I can get behind.

 

 

be weird be awesome be loved

One of The Most Remarkable Non-Profit Organizations in the World

“Be weird. Be awesome. Be loved!”

This was the latest sticker COR had printed and left out in a container on a table just inside their office. A circular container that has the likes of stickers, postcards, magnets, stress balls, pens, you name it. All with similar bright colours and uplifting messages. The table they are on is located by the pinball machine, just down the hall from the coffee bar and to the right of the foosball table, and PS4 complete with beanbag chairs for optimum gaming comfort.

This isn’t your regular not-for-profit organization

I’ve never met anyone with the same consistent energy. COR has its own unique culture and brand. Talk to their employees family members, even people who don’t work there any more, you’ll hear nothing but amazing stories about how gentle teaching has changed their life. They don’t run the organization like a regular non-profit, they do things different and they don’t apologize for it. COR is a breathe of fresh air in an industry that was getting stuffy.

COR is an inspiring organization. You don’t have to go far to hear some of these stories:

“Being WITH one another is one of the main lessons I have grown to appreciate since being introduced to Gentle Teaching.”

“Gentle Teaching has pushed me to be the best support and friend possible”

“A culture of gentleness for me has come naturally by genuinely caring for the three gentlemen I serve.”

Or check out one of their “COR Cribs Episodes”

COR Cribs: Episode 2 from Creative Options Regina (COR) on Vimeo.

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In a society that profits from your self doubt-liking yourself is a rebellious act

You Have To Love Yourself First

Loving others begins with being able to love yourself.

On a recent Tim Ferriss podcast I was listening to, Morgan Spurlock tells the story of Touré visiting Kanye West at his home.

“He went to Kayne’s house. So he’s inside Kanye’s house, and inside Kanye’s house there’s a big, giant picture of Kanye, like, right inside the living room. And so Toure said to him, he goes, Kanye, why do you have a giant picture of YOU on the wall?’ And Kanye goes, Well, I gotta cheer for me before anyone else can cheer for me.'”

And that’s why Kanye West has a picture of Kanye West in his own house.

You have to be your own champion first. If you can’t cheer for yourself, why would anyone else cheer for you? An important lesson Kanye West has taught me.

Then today on Instagram I saw my friend Tiffany’s post. I commented on it but it made me want to post this story. Liking yourself isn’t easy sometimes but you have to try.

In a society that profits from your self doubt

On the door of one of the offices at StratLab there’s a poorly designed poster with a weird smiling Alien that says (in Star Wars font) “GEBY”.

  • Gratitude (showing you care about something or someone makes you appreciate it/them more)
  • Exercise (see documentary “23.5 Hours” thanks Barb!)
  • Breakfast (you need some fuel)
  • You (do something for you)

Every morning if you do these four things you’re going to have a great day. Ironically, also learned on a Tim Ferriss podcast (the one with Noah Kagan).

What’s your hobby?

You have to start taking time out of your day to care for yourself. If you don’t know how to, ask someone how they do it. You’ll find it fascinating because generally no two people have the exact same things they do to take care of themselves. Or you’ll find people will give you a weird look like “I don’t do anything for myself I have (insert excuse here).” Generally I don’t keep exploring the conversation with those folks, they’re happily in their bubble of comfort.

Start loving yourself.

It’s rare in the business world. People are very willing to backstab a competitors, a coworker, even friends. People who do these things have no respect for themselves, and no respect for their reputation. In the end, you will be judged on how you treat others but also yourself. If you love yourself you have no reason to try to take stabs at others. You’ll have no reason to look at other people in a negative light. It all starts with loving yourself first.

In a society that profits from your self doubt, liking yourself is a rebellious act. 

 

SEO for beginners Regina

Search Engine Optimization (SEO) Strategy For Beginners

SEO is an ugly topic. Lots of hearsay floating around with little evidence based opinion. Many assumptions, rarely facts that you can trust. It’s not my intention to tell you how to do SEO, no no, like they say, there are many ways to skin a cat! This is simply my findings over the past five years.

First of all we’re going to simplify what you’re doing with your website. Set one goal, one page must be more important than every other page. Pick three keyword phrases in your industry, those are your first three goals. Then develop your outreach strategy (how other websites will link back to your websites). Determine what you’ll update your website will ongoing forever and ever amen, and you got yourself a perfect little search engine optimization strategy.

  • Set one main goal
  • Pick three main phrases you want to come up for in Google search
  • Why will people want to link to your website?
  • Update your website weekly
  • Measure relentlessly 

If it isn’t as easy as described above than come along for the ride, you aren’t alone!

First, you don’t need traditional SEO if you are;

  • A major corporation, simply changing how your website is structured will do wonders!
  • If you have an amazing social media presence (e’hem, Wheel House, The Riders, Hard Pressed do NOT need SEO help)
  • If you publish content (stories, photos, videos) weekly to your website you most likely have no use for SEO

For everyone else here are a few starting points to give you enough information to piss off your I.T. manager at the office.

nobody likes a know it all

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the marketing of medicine

The Marketing of Medicine

Who would you rather have operate on you, a newly minted Doctor recently out of her residency or a surgeon with 16 years of experience?

The statistics would indicate the later is more error prone than the former. That means if you think experience in the operating room matters you may be wrong. This post uncovers the hidden side of the medical industry that you never knew about. Freakonomics did a three part series called Bad Medicine, below are the three podcast and one marketers banter. 

What else could we simply be wrong about in the medical establishment? 

Prescription opioid use has gone up about 300-400 percent since the year 2000.

83% of all Oxycodon sales come from the United States.

Medical error is the third-leading cause of death in the United States.

Prescription opioid use has gone up about 300-400 percent since the year 2000

Do you think that the United States has 83% of the World’s pain?

America is a world leader in the consumption of painkillers? We’ve created a pill dependant society always searching for the next quick fix. It’s always so easy to ask the doc for one more prescription, just something different, maybe a new pain killer will work. Maybe not.

Bad Medicine Part 1 – The Story of 98.6

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supermensch-the legend of shep gordon

10 Business Lessons From The Amazing Supermench, Shep Gordon


Supermench, the legend of Shep Gordon. So I’m listening to the Timothy Ferriss Podcast and this guy who Tim’s about to interview has one of the coolest introductions, Shep’s done a lot. He’s cooked for His Holiness the Dali Lama, entertained who’s-who of Hollywood, and managed some of the most amazing musical acts, then the most amazing chefs in the world. He was a brilliant story teller and had accomplished so much. He seemed content, I wanted to know more. So i bought the book, They Call Me Supermench: A Backstage Pass to the Amazing Worlds of Film, Food, and Rock’n’Roll. This post is inspired by the book. I highly recommend it. Entertaining, funny, and thought-provoking, one of my favourite books this year.

This quote pretty much sums up Shep.

hero

Shep Gordon is one of my hero’s, here are a few reasons why.

1. Create history.

Don’t wait for it to happen, you can create history. Most people believe all you have is what you’re dealt, like you can change your future if you want to. What a lie! Create history. When Shep first started managing his first artist, Alice Cooper, these were his marching orders, to create history. Quite literally working with Alice they didn’t try to “market” Alice Cooper, he didn’t “advertise” Alice Cooper. No that’s what the other managers would do, if he really wanted to stand out he needed to create history. 

Whether it was wrapping an album in Panties or shooting Alice Cooper out of a cannon, Shep tried nearly everything. The first time Alice was to play in the UK they needed a really aggressive stunt as ticket sales were nonexistent. Shep got a flatbed truck with a giant billboard on the back displaying Alice wearing nothing by a large snake. Oh and he paid the driver handsomely to ensure the truck “broke down” several times in Piccadilly Square downtown London during rush hour. The driver was subsequently arrested, but they sold the show out! Create history. 

Or the time that they promised to shoot Alice out of a cannon on stage in Pittsburgh. The problem was the cannon didn’t work. The night before the big show, Shep invited media to a “pre-concert party” where they were going to demo the cannon shot, how exciting! Shep was up to something, because when the cannon fired, Alice (or a dumby, who knows!) fired but only went ten feet. Panic strikes, the star is injured! Rush him to the hospital!

On the news you’d hear of the “accident” and how Alice was hurt with “non-life threatening” injuries. He played the show the next night in a wheel chair with hospital staff on stand-by if anything should go wrong. But how could it? It was all staged, Alice wasn’t hurt at all. It worked perfectly.

Create history, don’t wait for it to happen.

Create history

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Queen City Pride 2017

Queen City Pride Parade 2017

The video footage was shot by Brandon and Andy, then Andy edited the same day. What an amazing result. As a part of Strategy Lab it’s moments like this that really make you smile and reflect on why you do what you do. We’ve had a long relationship with Pride Week (long relationship for @StratLab, Ha!), so this ended up being the best support we could have ever offered Dan and his crew. Even with the rain Pride Week Regina pulled off an amazing day.

We couldn’t have been more proud to put the video together as well as capture some amazing stills (photos thanks to Lauren, find out more about her on our About page). You can see by her work she does some amazing work behind the camera.

Pride Week Parade 2017-1 Pride Week Parade 2017-7 Pride Week Parade 2017-4 Pride Week Parade 2017 Pride Week Parade 2017-2

Regina Pride Week Parade 2017 Pride Week Parade 2017

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“Sell Me This Pen” The Right Way

Last week Brandon and I had the pleasure of helping out at Campbell Collegiate with some mock job interviews. We were pared with students from grades ten and eleven and grilled them on their skills, interests, and experience as we attempted to find a student we would “hire” to work at Strategy Lab. Being the weirdo that I am, I asked almost exclusively out-of-the box questions like “Who do you think would win in a fight between a silverback gorilla and a grizzly bear?” and “How would you describe the colour red to someone who’s never seen colour?”. One test I used for every candidate was the old-school Jordan Balfort challenge: “Sell me this pen”.

Traditionally this is used to develop persuasive, cold-call sales techniques which is more than a little sleazy, but there was method to my madness. At the beginning of the day we were given free Conexus-branded pens (thanks guys!) and as I handed one to each interviewee to sell me I was hoping against hope that someone would think big enough to use the Conexus brand in their sales pitch.

As far as TED Talks go Simon Sinek’s “Start With Why” has been used to death in marketing circles to the point where it’s almost become a tired cliche. I stress “almost” because I think it’s truly timeless and I get something new from it every time I watch it. My interviews with these kids were the most beautifully perfect embodiment of the “Why-How-What” concept.

What?

The majority of the students immediately tried to sell me on the different features of the pen like the stylus, the grip, the ease of use, etc. The bells and whistles that made it a good pen among pens, but didn’t really make me want to buy it. I mean, if I already have a pen why would I shell out money for this specific one? They were trying to sell on the “what”.

How?

A handful of the interviewees told me all the things I could do with the pen. Doodle, write notes, draw pictures, you name it. They positioned the pen as a means to an end and something that would solve a problem I had. This went one step beyond just showing off the features because they were identifying something I needed to do and trying to sell me the solution, or the “how”. But I wasn’t satisfied.

Why?

One student out of eight took the bait. It’s my second last interview of the day. I hand her the pen and she thinks for a while, then turns to me and asks “Can I use the Conexus logo in my pitch?” Up until now no one had even seemed to notice the logo, so I start to nod excitedly. “Well I would probably ask you first if you were a Conexus member, then I’d tell you that by buying this pen you’d be supporting us so we can help more people”. I’m freaking out at this point. Finally, someone sold me the “why”.

Here’s the moral of the story. Modern marketing requires us to not only show off the features or solve people’s problems, but to actually connect with them and make them feel something. There’s a reason paid programming “As Seen on TV” ads seem almost laughable these days. There’s a reason the practice of trying to convince people buy something they aren’t in the market for seems inherently sleazy. Creating a belief or a community or a world-changing vision creates intrinsic motivation in your customer base to not only buy from you, but to love you. Once you have that, you’ll never need to market again.

 

 

Sales is dead; long live sales-selling

Sales is Dead, Long Live Sales | eps 59 #inthelab


In school we were taught that sales is one of if not the most important function of business. Without sales you don’t exist. Sales people made the most money, had the best schedules and took the most time off. It was good to be a sales person.

Sales rules all.

 sell me this pen!

Then it went overboard, movies glorified the best sales people, ABC! ALWAYS BE CLOSING! Don’t forget “Coffee’s for closers!” I would repeat lines from the Wolf of Wall Street but they’re far too vulgar.

Then something happened. These amazing sales people seem more like sleazy used car sales people than glorified titans of business.

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Why stratlab doesn't have a ceo president or formal boss

Why Stratlab Doesn’t Have a CEO, President or Formal Boss 

the starfish and the spiderWe at Stratlab are growing a “Starfish” organization, stolen from Ori Braffman’s the Starfish and the Spider, the story of leaderless organizations.

I don’t believe the future is in an organizational chart that dictates a clear divide between management and employees. The future is a leaderless organization. An organization that doesn’t need constant management, an organization where you’re free to make decisions on your own, we hope they are good ones but we know we can’t control that.

What we can control is how StratLab grows as a Starfish, by taking on bigger and better (more impossible) problems. To do this structure is a hindrance to true creative brilliance hence why at Stratlab we have as few rules a humanly possible.

The starfish and the spider

The current way to organize a business with Executives, Management and Employees dates back to the 1600’s

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