a good brand vs a bad brand in action

5 Words That Changed Everything

WestjetI was on a Westjet flight the other day, as per usual, like most of you do, I was finishing off one last tweet before I “turned off my phone” during take off.
This is usually when the flight attendant, playing the authority card says, “sir, can you please turn off your phone” in the same tone of an elementary school teacher scolding a young child.

I’m used to it, it happens pretty much every time I fly. Until, just the other day. The lovely flight attendant says to me “sir can you turn off your phone, after you’re done that message? in such a lovely tone too!
I didn’t feel like a child, I didn’t feel reprimanded, I didn’t feel like she was trying to flex her authority muscle. She added five words which entirely changed the request. Brilliant.

The next time you have a request for a customer, what could you add that would make it that much more pleasant?

Strategy Lab/Capital Ford Google Analytics Workshop

Thanks to everyone who came out to dive into the deep world of Google Analytics and measurement tools with us. The morning went very well, stimulated some educational conversation, and highlighted some compelling case studies. This workshop was geared toward non-profit organizations and will be followed by workshops open to all companies. See you all at the next one!

Strategy Lab Google Analytics Workshop

The Debate Continues: How Much Do Colours Affect Your Website’s Performance?

During the creation of a content-driven, engaging, educational, and well-measured website, people often spend a lot of time fretting over design details. While we’ll be the first to stress the website’s function and measurability as it meets your needs as being a much larger part of the website development and marketing strategy, the fact that the colours use have an effect on customers’ propensity to trust your business and make purchases from you can’t be overlooked. This is illustrated in great detail in this awesome infographic from the folks over at KISSmetrics. We’re sure you’ll learn something new. Let us know what you think.

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PRESENTING: Strategy Lab’s How To Be Awesome Online Workshop

internet workshop

The date has been set! Some amazing marketing influencers and presenters are ready and eager to spend a morning in July imparting upon you their experiences marketing online in this rapidly changing business world.

Kaeli Decelles of the Regina Police Service, Mitch Gallant of Capital Ford, Jackson Middleton of First Foundation, and Brin Werrett of Rockstar Homes all have experience in the trenches and want to share them with you.

The day will be a combination of short presentations and interactive panel discussions designed to equip you with a deeper understanding of how to crush it online. And, of course, our very own Jeph Maystruck will be on the microphone with his unabashed opinions and signature candor.

Whether you’re just beginning to think about marketing online or have vast experience, this interactive, informative, and collaborative day is for you and your company.

See you there!

Register Now

Speakers:

Consumer Behaviour: Luxury Buying with Starbucks’ Stainless Steel Card

‘Tis the season for giving. But, as you’ve probably noticed, ’tis also the season for buying for oneself.

Undoubtedly cognizant of this, Starbucks has announced the sale of its $450 stainless steel gift card. The card comes loaded with $400 worth of redeemable Starbucks…bucks. The other $50 covers the manufacturing fee. Cardholders become Gold members (expected to make 30 transactions per year), receive free drinks on birthdays, and can acquire free drinks or food every 12 purchases.

Let’s crunch some numbers.

The card will get you: 106 grande Frappuccinos, 119 grande lattes or 205 16-ounce cups of brewed coffee.
Side note: That’s 42,840 calories if you stick with the lattes (Caramel Brule)

Assuming two birthdays over the course of the card’s usage = 2 free drinks
Assuming a combination of fraps and lattes (112 total and 1 free drink per 12 purchased) = 9 free drinks

Earning potential with card and Gold membership = 11 free drinks = $52.25 in savings
That’s just enough to recoup that $50 manufacturing fee in two years’ time if you use the card once a week and don’t have the misfortune of losing it.

So, with a net gain of $1.12 over the course of one year, are you going to be one of the people trying to get your hands on one of the 5,000 limited edition cards available?

I know my answer. What’s yours?

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