Life's too short not to have fun

The “P” Word In The StratLab Office // eps 57 #InTheLab

It’s about time we talked about the “P” word.

“Positivity”.

Stop being afraid of it and call out the pink Elephant in the room. Why is being positive looked down on? In a business setting if you come into the room excited, grinning ear to ear, people will ask if you’ve gone mad. I think we should encourage people to be happy, excited, down right ecstatic to be there. Why not, life’s too short not to have fun.

Why do we tolerate people in society that think life is about being “serious” and “professional”. Two adjectives this author doesn’t do very well with.

Bee happy

There’s a psychological side to being positive as well. Studies show that a positive mindset allows your brain to be more creative as well as increases white blood cell count helping strengthen your immune system. You can’t argue with science! Being happy keeps you healthy and makes you smarter.

In the @Stratlab office if someone is being negative, gossiping, talking ill of someone else, or just in general being a negative Nancy, we won’t tolerate it. We blow the horn of negativity.

Yes you read correct. Born out of Big Idea Camp as a way to keep everyone positive, the Horn of Negativity is an air horn that rarely got used. We started it as a joke and it’s lasted ever since. The team knows now not to be negative, no gossiping or else they’ll get an ear full.

Lastly, it’s easy to be negative. It’s easy to be a critic. It’s easy to sit at the sidelines and complain. It’s easy not to put in any effort and just expect change to happen. But that’s not how life works.

It’s much harder to try to change things. It’s much more difficult to help look for solutions, to not complain without being willing to be a part of the change.

Take the difficult path, be a positive change agent in society. Man we need now more than ever.

the worlds great lie-achievement is greater than fulfillment

The World’s Biggest Lie: achievement is greater than fulfilment

​The World’s biggest lie according to Tony Robbins, “achievement is greater than fulfilment.”

On the Tim Ferriss Podcast with Tony Robbins, Tony goes off on an amazing but very thought provoking tangent.

fulfillment is greater than achievement

Fulfillment is greater than achievement.

His theory of what’s wrong with society is that we continuously put achievement before fulfillment. We’re always looking for the next big thing, the next toy, house, car, or vacation. Nothing is ever good enough and you’re destined to die a lonely death.

Tony talks about Robin Williams and how he asks about Robin to crowds all over the world. Everywhere Tony goes he says 98% of the crowd LOVES Robin Williams, the other 2%? He makes fun of them too.

He asks crowds about Williams because he trying to make a point. Robin Williams of all people had it all, he’d won every award in his field, he was widely regarded as one of the best comedians and actors of his generation. Then Tony get’s mad. “And what did Robin after all of those achievements? He hung himself. He still wasn’t good enough in his mind.” 

We have a duty in the life to help others. One major way is to focus on fulfillment and forget achievement. How can you do this? It’s hard to forget about achievement, we’re built to want ti achieve. It makes us feel good, it’s an ego boost. But the problem with achievement is that it can get addicting, you can want it at all costs, sacrificing things you never would have. Eventually simply focusing on achievement will lead you to disappointment.

The wise owls always worry about fulfillment before achievement, for achievement is but a fleeting emotion, fulfillment feeds the soul.

Fulfillment is sustainable. Fulfillment is that feeling that makes you smile when you wake up in the morning and the reason you’re happy falling asleep. It’s challenging, it’s spiritual, it’s something personal, it’s your journey. It has nothing to do with anyone else, it’s your art and only you know if you’re putting in 110% all the time. When you do, you’ll get a weird feeling of contentment.

Fulfillment is greater than achievement

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strong opinions held loosely

Strong Opinions Held Loosely 

Hold strong opinions but hold them loosely. Things change, your opinions should too. I remember when Al Gore Came to Regina, I was his disciple. Global Warming was happening and I was going to stop it!! Or so I thought. Then I read Superfreakonomics and the chapter about Global Warming and started to think there was more to this Global Warming fiasco! Finally, after published study after study, I’ve changed my mind back to thinking Global Warming is an issue.

Never be afraid to change your mind on a major topic because of new information. It’s when we rely on Dogma only we turn a blind eye to the facts blatantly in front of us.

On a Tim Ferriss podcast with Marc Andreessen there was this neat moment that Marc went off on opinions. He said he loves talking to investment bankers because when they get new information they’re very quick to change their minds. In the investment banking industry that can be worth millions of dollars. He said it’s wise to hold strong opinions as long as you can change them easily.

You know what’s really annoying your friends? That you don’t change your mind on anything! The world isn’t flat, lead gasoline is bad, global warming exists, and you’re not as smart as you think you are. In life there are no absolutes, just things that constantly change. It’s okay to change your mind, it’s a good thing.

are-you-hiring-strategy-lab

Are You Hiring? // Eps 56 #InTheLab

Are you hiring?the-best-companies-are-always-hiring

I get this question more and more. The answer is always YES! And then the conversation usually goes to, “well can I drop off a resume?”  and my response is always the same, “no”. I don’t want your resume because that’s not an efficient way to tell if you’re going to work well with our team.

I want to know what you bring to the table. What’s your super power? What are you REALLY good at? What could you do endlessly for hours and hours without needing a break? These are the things I need to know.

It also helps being a part of a successful team. Just because if it was a successful team then you know they had to check their ego at the door.

We want team players, we want people willing to learn, people who never say those horrible words “I can’t”, people who don’t give up and people that actually care about something. Those are the people I want to work with.

It was Lorne Schnell in University who told us something I’ll never forget. “The best companies are always hiring, they may not be displaying a help wanted ad but they’re hiring, you just need to make the right pitch.” It’s not verbatim but you get his drift. If you speak in terms of the company you want to work with, what problem can you solve?

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the-best-way-to-answer-the-phone-possible

The Best Way To Answer The Phone 

We’re in Fort McMurray visiting one of our favourite places, Layers Wellness. We’re sitting in the front room and the phone rings. All we hear is a cheery voice that bursts out:

“Layers Wellness, how can we make your day better?” 

I instantly started laughing. How amazing is that phone greeting?

We’ve been to Layers Five times in the last two years and that’s the first time I heard such a unique greeting on the phone. I think they’re getting better and better at being more, well…”Layers-y” (caring, fun, thoughtful, warm, engaging, friendly, happy).

Too many organizations worry about their “brand” or their “marketing strategy” and they forget what really matters, all the little things. Instead of developing your next ad campaign, why not try to get your employees to come up with a way to build customer loyalty?

stop-blaming-marketing-for-your-customer-service-problems

Stop blaming marketing for your customer service problems

Want more business? Start treating customers like friends instead of customers. If you want to be different than others, if you want to standout amongst your competition, if you want repeat business, care about your customers in a completely differently way. Layers Wellness does this regularly.

Focus on providing a unique style of customers service and you won’t need marketing

How to identify the type of person you don't want to work with

How To Identify The Type of Person You Don’t Want To Work With // Eps 55 #inthelab


How To Identify The Type of Person You Absolutely Don’t Want To Work With?

People that make fun of others.

In the service industry you get a chance to work with all different kinds of people. Some good, some bad, and yes some are freaking ugly (to deal with). This is to help you identify someone you absolutely don’t want to work with.

Someone who talks bad about others. More specifically your competitors or their competitors. People who say mean things about other companies have no place in the business community. When you associate with people who say bad things about others, what makes you think they don’t say bad things about you behind your back?

It’s happened to us at Strategy Lab Four distinct times now. It’s a textbook mistake, I should be smarter by now.

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winning-isnt-everything

The Most Important Lesson ‘Cool Runnings’ Taught Us

“A Gold medal is a wonderful thing, but if you’re not enough without it, you’ll never be enough with it.” -Irv Blitzer to Derice Bannock after Derice asked why he had cheated in the Olympics.

Winning isn’t everything.

At times it may seem like it is but coaches, captains, players, and parents all need to understand that winning isn’t the goal of team sports. Like Irv (John Candy) says, if you’re not good enough when you lose, you’ll never be good enough when you win. But we insist on focusing on the score or the team record, when’s the last time you heard someone worry about the team culture or player wellbeing? That’s because most of us don’t know how to run a team successfully. 

winning-isnt-everything

Focus on what’s more important than the win

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17-books-for-2017

17 Must Read Books For 2017

1. How To Fail At Almost Everything and Still Win Big – Scott Adams

creativity-is-allowing-yourself-to-make-mistakes

Counterintuitive thinking on how one attains success. It’s a fun read, he’s a cartoonist so you can imagine how much fun Scott has in a book. My favourite part was the first time reading through, he gives you some piece of contrarian advice and then follows it up with “remember, you are the one taking advice from a cartoonist”. He’s not afraid to make fun of himself.

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Keep Thinking Different

Keep Thinking Different

A recent addition to Netflix “Steve Jobs: The Man in the Machine” is a new look at the fascinating life of a change agent. Inspiring stories, interviews with people that worked with him, and the negative side to being a visionary. They don’t beat around the bush, people admitted that at times he was a tyrant, but those same people also talk about how much they learned while working for Jobs.

It’s an interesting watch, I hope you do! We all need a little inspiration every now and then, this documentary reminds us that we need to keep thinking different.

a good brand vs a bad brand in action

A Simple Demonstration of ‘Good’ Brand in Action Compared to a ‘Bad’ Brand

In the Edmonton airport trying to make a connection I ask an Air Canada desk, by accident, where my gate was. The response? “The Westjet counter is over there”, slightly annoyed pointing in a vague direction.

He could have helped me, I mean the question wasn’t difficult (unless it was that employees first day in the Airport which is highly unlikely) but Air Canada’s “brand” isn’t about helping or going to extra mile at all. I think their brand is more like “unless we know you have money, we don’t give a flying frog about you!”

I find my gate, as I’m going thru I over hear an Air Canada passenger ask the same question I did to a Westjet employee!(Oh the irony, I wonder if they’ll give the same response?) Not surprisingly the Westjeter just answered the question.

I waited and congratulated him on being “human”, you know just helping people? It’s kind of what makes us human. And its not hard.

Whatever you do in business you’re going to have an opportunity to say a version of “oh that’s not my job”. Make it your job, take the initiative, be a human.

I can’t imagine that Air Canada fellow has much fun only helping certain people, that’ll make you a grumpy Gus.

human-first-everything else later

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