winning-isnt-everything

Why Every Young Business Person Needs To Coach a Team

You try and you fail.Role models wanted-coaching inspires

You succeed and don’t know why.

You lead when times are tough. You follow when times are great.

You have to be mature in the worst moments possible when you want to fly off the handle and freakout.

You learn what self control actually means.

You learn how to read people emotionally.

You learn how to deal with different types of people and different types of personalities.

You learn to create an over all goal then try and work like hell to achieve it.

You learn to be self aware in emotional situations knowing that for a moment 8 guys lives literally depend on how you approach adversity.

There’s nothing worse than letting down a 14 year old kid.

Read More

Three Simple Ways to Listen Online

shutterstock_57608959
As I hope you’ve read in my recent post, An Urgent Message for All Businesses on Twitter, it’s (still) time to stop shouting about yourself and start listening to others on social media platforms and in life in general. Marketing is now way more about what others are saying about you than it is about what you are saying about yourself. If there’s a disconnect between these two things, people will find out. That’s now easier than ever to do so. Think of marketing as being completely reversed. Advertising and bleeding incessant brand info is the old way. Now, you can be the most effective by zipping your lip for awhile and listening to what others are saying and, whether its positive or negative, using the information constructively to make improvements to your product or service’s core and rectify customer dissatisfaction.

I’ve tweeted my thanks to multiple businesses on this week upon receiving slightly above average customer service and quality repairs. I’ve received a response or acknowledgment roughly one third of the time. Yes, ONE THIRD. ONLY ONE THIRD. I’m basically tossing Jose Bautista an underhanded lob in the middle of the strike zone and watching him refuse to swing. As far as I’m concerned, these businesses who aren’t listening might as well delete their accounts immediately. Their tweets about themselves have very little value and EVEN LESS VALUE if they aren’t going to respond to their satisfied customers.

I’m going to cease this rant to illustrate three easy ways to listen to your customers online:

1: Twitter Search
This is so simple. Search your business name, your product name, or some industry keywords to get a perception of what people are saying. Just be sure you’ve got all your basic bases covered before you do this (replying to those who have mentioned you, thanking people for sharing your information, and acknowledging new followers). Twitter culture allows you to jump in on conversations that pertain to you without being deemed a troll. Try this out and don’t fear negative feedback. It presents a world of opportunity.

2: Net Promoter Score
Net Promoter Score is a feedback system easily added to websites and bricks and mortar businesses that asks customers to answer one simple question: How likely are you to recommend our product or service to a friend or family member? We love it and think no business should move a muscle until NPS becomes their starting point. View a quick slide show.

3. Asking Simple Questions
Sometimes listening and getting feedback is as simple as asking. Don’t be so afraid of the answers you’re going to get that you avoid asking your customers questions. Avoid asking just for the sake of asking or asking questions with the sole intention of sounding like you care. Embrace any information you receive. This is a tactic that will result in valuable information if executed correctly AND create the kind of engagement that will be constructive for your business.

An Urgent Message For All Businesses on Twitter

nomegaphone

Forget everything you’ve learned about having a presence on Twitter. Start over.

Twitter has never been about incessant self-promotion but, luckily, people have put up with businesses like yours repeatedly reminding them of your groundbreaking 10% off sale for quite some time now. The charade is over and patience is wearing thin.

Check out your past ten tweets. If more than two of them are telling your customers something about yourself, I’m willing to bet you’ve become white noise by now. Marketing is changing. At first, businesses thought it was good enough to just be on Twitter. That was never good enough and now, being a business who interacts a bit but spends most of your tweets bleeding brand information is the same as “just being there.”

The change is apparent. It’s 90% about what people are saying about you and 10% about what you say about yourself. Twitter and other platforms exist to allow you to listen – not to allow you to shout. It’s not an opportunity to be the one in a one-to-many scenario. Flip that megaphone around and be the one who listens to many. If someone’s mentioned you or your business on Twitter and you haven’t responded, take whatever cash you have in your pocket, crumple it into a ball, and toss it at the nearest waste basket. This is exactly what you’re doing. A response to one person is likely worth more to your company than a blanket promotional tweet to no one in particular. Not responding is the quickest way to form negative brand impressions in a world where there is no such thing as a neutral one. Grab that low-hanging fruit.

Luckily, the overwhelming majority of people and businesses are doing things horribly wrong. It’s never been easier to stand out. Create contrast. Think like Will Smith and flip that school uniform inside-out.

Your ears grow until the day you die. Your mouth does not. Coincidence? No.

Use platforms to be the one learning from many – not the one yelling at the desensitized masses.

You can start right now:
Three Simple Ways to Listen Online

11 Facts You Need To Know About Your Brain

Brain RulesThis blog post is based on John Medina’s book Brain Rules: 12 Principles for Surviving and Thriving at Work, Home, and School. I loved this book, it’s a thought-provoking read. It teaches you about your brain in a way that’s actionable and easily remembered. At the end of every chapter he sums up what the important parts of the chapter were. Kind of like a coles notes of his own book. Atta boy John, good on you.

1. Exercise helps you think better.

 

Brain Rules Quotes - Alzheimer prevention

Read More

How To Make Yourself Happy

Happy ElephantYou’re in a bad mood, you need to cheer yourself up. Some people go on a shopping spree, some people eat their feelings. If you think spending money on yourself is going to make you happier you’re wrong, kinda. The feeling you get after you spoil yourself with materialistic gifts is short lived and your long-term happiest isn’t affected at all.

So how do you make yourself happy?

It’s a remarkably easy solution.

Do something nice for someone else. Biologically we get more of a benefit from spending money on other than we do on ourselves. If you don’t believe it check out this article on how to buy happiness.

Here’s a video of me talking about how to make yourself a happier person.

If you want to learn more about the study on how to buy happiness here’s the Ted talk.

Music to Help Keep you Motivated and Focused on Work

I’m the type of person that needs music playing to help me work more efficiently. Not only does it keep me motivated, but it also helps keep me focused. What I listen to often depends on the type of project that I’m working on but I’ve put together a list of albums that are my go-to. Enjoy!

Disclaimer: I’m not a Top 40 kind of guy so you might find not be used to some of this stuff. A lot of the songs are instrumental so I don’t get distracted by lyrics. But hopefully you find one of the albums below to help you work.

Menahan Street Band – Make The Road By Walking

Preview:

Toro Y Moi – Anything in Return

Preview:

Zedd – Clarity

Preview:

Madeon

Anything by this guy!

CFCF – Exercise

(Slowing it down a bit here)

Nujabes – Spiritual State

Preview:

Washed Out – Within and Without

Preview:

That’s all I can think of for now! I’d love to hear what you play when you’re working in the comments below –>

3 Reason Why You Won’t Change And What To Do About It

We need to changeThe three reason why you won’t change and inevitably never get out of the hole you’re in.

1. You can’t admit to being wrong.

Usually not being able to change for the better comes down to one thing and one thing only, ego. Yup, you’re your own worst enemy when it comes to major business decisions. To change your organization into an innovative, growing, even thriving company you must take a long hard look at yourself and ask what’s holding you back.

When’s the last time you admitted to being wrong in front of your employees?
How well do you take feedback?
How well would your co-workers say you take feedback?

Are you usually right about everything around the office?
Are you too busy?(cliche answer) Is it you don’t want to let go of control?

Read More

17 Lessons (Quotes) on Strategy, Leadership, and Advertising

These quotes were found in eight different, wonderful books.

Books-on-Strategy,-leadership-and-advertising

Killing Giants is a fascinating read especially if you like business strategy. I made more highlights in Killing Giants than any other book on my Kindle thus far.

The Big Leap is about taking on the habits of successful people and not self-destructing when finally achieving success. This book isn’t for everyone but a short read nonetheless.

Winning is a ridiculously smart book, Jack Welch is one badass CEO. You’ll get a lot out of this book, I use quotes from Winning in presentations all the time.

The Ad Contrarian is a breath of fresh air in our social media crazed world. Bob Hoffman is on a Podcast I listen regularly, he’s knows his %&$#. I like his point of view because you don’t always agree with it, but he makes you think about marketing in a different way. Read his stuff, he’ll make you smarter.

101 Contrarian Ideas About Advertising is similar to the Ad Contrarian in writing style and that’s about it. You’ll learn even more in this book. Bob is one of the influential voices on marketing of our present time.

The Impact Equation is by two of the smartest minds on online marketing and personal development. They give you a new formula to look at your social media strategy. I got a lot out of this book but I’d read Julien and Brogan’s first book Trust Agents first though.

Confession of a Madman is a hilarious journey through the life of George Parker, one of our fore fathers of advertising. He’s also on the Beancast (podcast) and swears his face off. He’s one of the ol’ boys. He doesn’t care about what anyone else says so you know he’s always being genuine. His book is entertaining with stories about his experience in the industry. Not a real heavy academic theory read at all.

A Whole New Mind by Dan Pink is a book you should read. It’s about how society is getting smarter and a different type of brain is helping us in the future. Full of stories and real life lessons you can apply. I highly recommend this book.

On Strategy…

1. It doesn’t matter how nice the packaging is if the product sucks.

 

Quotes-Killing-Giants-if-dogs-don't-like-your-dog-food

Read More
Regina city scape

6 Ways To Make Your Website More Trustworthy

Have you ever heard about a company and look up their website to find what looks like a Chimpanzee’s art project in MS Paint? Five years ago you could get by without a website and still do business just fine. Today very few companies can get by without having something resembling their brand online.

Today just having a website doesn’t suffice. If Google can’t find your website you’re not going to acquire search traffic. If you’re not putting anything worth while on your website no one’s going to care (no your newsletter doesn’t count as something people care about).

People buy from people and companies they know, like and trust. Here are six things you can do to make your website stand out and be more trustworthy.

1. Have your contact info (e-mail and phone number) very easy to find on every page. Make it easy for people to ask a question. If it’s difficult to find your contact info it feels like you don’t want me to contact you. Unless of course you in fact don’t want people to contact you ignore this one and move on to two.

Display phone number on your home page

2. Give your “About Us” page some love. Of the websites analytics I’ve seen, the About UsStrategy Lab Regina About Us Page page is by far the most popular page other than the home page. Your potential customers want to see who you are before they do business with you. The more the can find out about you before you meet the better. Lots of pictures and video if at all possible.

3. Have blog posts that get comments, Retweets, Likes, Shares, etc. The more social shares and comments a website has, the more you know people actually give a damn about what they’re writing about.

4. Have links to your company/personal Twitter accounts, Facebook Pages, Google+ Pages, Pinterest Pinboards, LinkedIn Pages. But only on the very important caveat of “if thou shall keep a link to a social network on thy website, be certain to stay active on thy social network”.

Social Media Icons

5. Display badges of associations, affiliated websites, and awards you have won. If you’re a home builder a link to the Home Builder’s Association google-analytics-qualified-individual-usermakes a lot of sense. Being on the AdAge Power 150 or completing a course in Google adds a lot of credibility to your company. As long as it doesn’t seem sleazy or to cheesy, include your Best Employer award, Your Customer Service Award, Your JD Power & Associates, heck if you win a Juno, put er up! If you’re winning awards you must be doing something right, right? If you’re associated with websites that add to your credibility ensure images and links to those sites are visible.

6. Include testimonials either on the home page or one click away. People often hide their testimonials or keep them on a page deep in their website. If you’re as good as you say you are, other people will say really nice things about you. Put what they say on your homepage. There’s no more powerful marketing than a recommendation from someone with authority.

 

Page 15 of 16« First...1213141516