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5 Ideas On The Future of Business Strategy

5 Steps to the Ultimate Business Strategyi.  Everyone’s connected.

Business strategy traditionally came from the smartest people in the room, the executive team, the bosses and when they needed help they turned to incredibly expensive consultants to build a brilliant foolproof plan. Everyone at the top laughed all the way to the bank. If the plan failed it was the consultants fault, if the plan succeeded it was the executives’ idea all along. Rarely does centralized, autocratic, command and control leadership work anymore.

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My Birthday Wish For You….

…is to inspire someone to do better. To achieve more. To aim higher. We love to undercut ourselves, underestimate our abilities, and set underwhelming goals. Stop it. It’s not fair to yourself.

It’s not hard to inspire someone. All it takes is any random act of kindness.

Buy the first round.
Send a text to someone you haven’t talked to in a while.
Give someone a bag full of candy. (Who doesn’t like candy?)
Give a stranger $5 and tell them the bill fell out of their pocket.
Hold the door open for someone.
Do more than is requested.
Tell someone you love them.
Tell that person who smiles too much how beautiful it looks on them.
Give someone a chocolate bar for no reason at all.
Buy breakfast.
Leave your waitress/waiter a $20 bill and write on it “pass on the love”.
Tell an elderly lady her hair looks gorgeous.
Pay for someones’ coffee in line behind you.
Leave $20 in the bathroom and wait till the next person goes in, which for their smile when they come out.
Fill someones’ parking meter.
Actually give something to the guy who plays guitar at the liquor store.
Make cookies for your significant other.
Say yes the next time someone asks a favor of you.
Buy someone at your office a coffee, someone who you’d never buy coffee for.

Etc.

Get creative, the more you try and help others the more you’ll end up helping yourself. Trust me.

Psst, now pass it along…

management-entitlement-the-actual-problem-at-your-company

Management Entitlement: The Actual Problem At Your Company

Almost everyone I talk to these days who’s over the age of 50 always complains about the The Entitled Managerentitlement of young employees. Some have even gone to say that being “entitled” is the worst characteristic in a young budding employee. I’m not arguing this point, I think it’s valid. What I am seeing more and more of though is management entitlement.

You know these managers. They expect employees to work harder than they do because they’ve been around since the great depression and have more management experience that Drucker himself. The owner who thinks they can run their company in an autocratic style, fast-forward a couple years and this chap can’t figure out why none of his employees have ever invited him out for a pint and turnover is thru the roof.

You can lie to employees for a while and still make money as a business. But sooner or later the market will find out, it always does. Information travels too quickly.

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Five Steps In The Ultimate Customer Service Strategy

1. A clear vision of who you are and where you’re going (Westjet)

I don’t care if you’re Bruce Willis in Die Hard 2, if you don’t have a clear vision of who you are and where you are going, you have have no hope in hell of getting anywhere. If you are successful it’s purely out of luck. I love the quote from Alice in Wonderland:

Cheshire Cat - Alice in Wonderland

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Nobody Likes a Know-It-All

Nobody Likes A Know-It-All

Nobody likes a know-it-all. -Julien Smith

1.  Stop trying to be ‘right’.

In 1936 Dale Carnegie wrote in one of the most widely read business books How to Win Friends and Influence People that you should never tell someone that “they are wrong”. When you prove someone wrong you may have convinced them of the facts but they don’t believe you. Do you like being proved wrong? The last time someone blatantly proved you wrong how did you feel? Did you feel you still had that same level of respect for them?

You may have proved them wrong but that doesn’t matter, they don’t like talking around you anymore because you’re a know-it-all who always has to be right. People don’t like associating with people who always have to be right. A willingness to be wrong makes you easy to talk to and makes the other person feel comfortable to share information with you.

I love the quote from Mark Twain:

“It ain’t what you don’t know that gets you into trouble, it’s what you know for sure that just ain’t so.”

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Deep practice is built on a paradox struggling in certain targeted ways operating at the edges of your ability where you make mistakes makes you smarter

The Paradox of Work

hard work, A constant up hill battleIf you want something in life you have to work your ass off for it. Anything worth having is worth working for. So to be successful, to get what you want in life, you have to do an unhealthy amount of work for as long as humanly possible. Then you might have a fighting chance.

Whether it be your sports team, your health or your career, it’s difficult to see the results of hard work in the short term. But the only way to guarantee long-term success is to work unbelievably hard in the short-term. Sometimes it’ll feel like an endless upward climb going nowhere.

The harder the squeeze the better the juice.

Here’s the paradox.

When you’re done, when you ship, when it’s all over, no one will recognize the work you put in. No one cares about the amount of hours you’ve put in, the sleepless nights, the psychological battle, nobody cares about it. All we care about is the result.

It’s going to be up to you to determine if the juice is worth the squeeze.

Begin with the end in mind. You must shy away from busy work (this won’t get you anywhere). You can’t just do work for the sake of work and expect to get somewhere.

Doing the difficult work is a recipe for success, but when you get there don’t expect people to be patting you on the back and praising you for how long you’ve been working at it. All they care about is the result.

Kitchener School Needs Your Help

My good friend Stacey Laing (@stacelaing) works as a “dream broker” at Kitchener School. Awesome title right? Anywho, Stacey is doing a used sporting equipment drive for the school so more kids have the opportunity to play sports. As of now they don’t have nearly enough equipment, that’s where you can help.

dream broker equipment drive

If you have used equipment that you want to get rid of, let us know where to pick it up from and Capital Ford Lincoln has agreed to let us use one of their trucks to pick up the equipment tomorrow morning.

All you need to do is Tweet (@CapitalFord or @JephMaystruck), e-mail jephmaystruck(at)gmail(dot)com or comment on this post and tomorrow morning, Friday April 19, from 9:00-12:00 we’ll come by to pick up your used equipment.

Please help spread the word, it’s a great cause. Every kid should have the chance to play sports.

winning-isnt-everything

Why Every Young Business Person Needs To Coach a Team

You try and you fail.Role models wanted-coaching inspires

You succeed and don’t know why.

You lead when times are tough. You follow when times are great.

You have to be mature in the worst moments possible when you want to fly off the handle and freakout.

You learn what self control actually means.

You learn how to read people emotionally.

You learn how to deal with different types of people and different types of personalities.

You learn to create an over all goal then try and work like hell to achieve it.

You learn to be self aware in emotional situations knowing that for a moment 8 guys lives literally depend on how you approach adversity.

There’s nothing worse than letting down a 14 year old kid.

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